Racing Guest Experience Coordinator

Event based position, interacting with guests, fans, and industry partners. The Racing Guest Experience Coordinator will be responsible for assisting in Race Day pre-shifts to front-line staff, greeting and directing guests in our main entrance, setting up online betting station to assist guests with our online HPI platforms, sign-ups, promotions, and new Player Portal. The Racing Guest Experience Coordinator will also be responsible for visiting customers in our restaurants, grandstand, or tarmac to help executive how to play tactics, on track prize draws or promotional prize giveaways. This role has potential to include on air presentations around prize draw announcements.The successful candidate will be an amiable individual who has a passion for harness racing, possesses strong organizational and time management skills, can adapt quickly to changing priorities and works well under pressure in a fast-paced environment. This individual must be comfortable around large animals as well as outdoor and barn environments.$80 Per Event Responsibilities• Harness Racingo strong understanding of harness racing, industry partners and stakeholderso ability to read and understand a race program.o knowledgeable with Player Portalo knowledgeable with on track and mobile wageringo knowledge and ability to educating guests on self-serve terminals as well as mobile options (HPI account set up and use)o Ability to manage mobile interaction (texting)of "Track Buddy or Race Experience Specialist" mobile contact phone.o Simulcast printer and TV set up.• Main Lobby Information Centero Extroverted, approachable, personable, pleasant, and welcoming demeanor.o strong communication, primary contact for incoming guest inquires.o Problem solving skills with discretion to escalating inquiries / requests to Assistant Manager and Manager for follow-up.o "Track Buddy" contact phone, inquiries (texting, photos, social media) and guest tours (barns, announcers booth, winners circle, etc.)o Promotion education, execution, tracking and prizing.o Ability to educate guests on how to read a program, how to read the Tote board, basic bets and how to navigate player portal and redshores.ca.• Collaborationo with Racing Lead to assist with administrative dutieso with Racing Lead for Simulcast coverage on non-race dayso work closely with internal departments to ensure successful delivery of Race Day events.o work closely with external groups to support / execute promotional initiatives such as Harness the Hope, National Caretaker Appreciation Day, Customer Appreciation Day, etc.o ability and willingness to travel between both Summerside and Charlottetown locations for events.• Office Equipmento working knowledge of Microsoft Officeo printer, Fax, mobile phone, tableto familiar with social media platforms and player portal• Organization / Time Management• Ability to assess and prioritized tasks in a fast-paced environment, meeting delivery deadlines.• Other duties as assigned.Qualifications• Customer Service Ambassador.• Harness Racing knowledge, experience, and willingness to learn.• Comfortable with large animals and in a barn setting.• Strong organizational, time management and communication skills.• Efficient with Microsoft Office (Outlook, Word, Excel etc.)• Comfortable interacting via Social Media platforms• Ability to quickly adapt to changing priorities.• Critical thinking and problem solving.• Bilingualism considered an asset.About Red Shores Race Track & CasinoWe are proud to be the first state-of-the-art entertainment facility in Atlantic Canada which combines Harness Racing, Dining, and Gaming all under one roof.RED SHORES offers a work environment of growth, challenge, and innovation. We are an equal opportunity employer with comprehensive training; along with competitive salaries and benefits program.With more than 250 employees, the RED SHORES workforce is made up of administrative, front line, technical, professional, and management positions located in the heart of Charlottetown and Summerside, Prince Edward Island.What sets us apart from other employers is our work environment and most important of all…our people. At RED SHORES you'll have the opportunity to meet and work with people from all aspects and locations of our business - contributing creatively, and knowing you're truly making a difference in our success… and yours.