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Field Service Engineer - Toronto, Ontario, Canada

Field Service Engineer - Toronto, Ontario, Canada

Swisslog HealthcareToronto, ON, Canada
30+ days ago
Salary
CA$52,000.00–CA$68,000.00 yearly
Job type
  • Full-time
Job description

Field Service Engineer - Toronto, Ontario, Canada

Location : Toronto area, Ontario, Canada

Swisslog Healthcare Field Service Engineers are critical to our customer care and support initiatives. Our technicians are on the front-line, interfacing with our hospital customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America.

Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required.

This position, located in Toronto, Ontario, will focus on our Pharmacy Automation (Medication Management) solutions.

The Field Service Engineer will be scheduled to work on-site at customer sites for regularly scheduled service (preventive maintenance, customer training, etc). Additional administrative and other miscellaneous duties may be performed remotely. Due to the mission-critical nature of the business, this position also requires 24 / 7 on-call availability for emergency troubleshooting and repair.

IMPORTANT NOTES :

  • At this time, we are only able to consider candidates who currently reside in the country where the position is located. Applicants outside of Canada will not be considered or contacted.
  • Applicants MUST be authorized to work legally for ANY employer in Canada. We are unable to sponsor, or take over sponsorship of, an employment visa at this time.
  • During the initial training period (8-12 weeks), some international travel to the United States may be required for training and orientation.

Your competence :

  • Vocational school, related military experience, or job experience equivalent.
  • 1-3 years field service experience with electro-mechanical products.
  • Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
  • Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information.
  • Exceptional interpersonal skills (customer service skills) and communication skills (both written and verbal).
  • PC Computer software and hardware literate / Windows Application experience.
  • Basic computer networking skills.
  • Must be a self-starter, well organized, and be able to work independently without supervision.

    • Desirable, but not Essential :

  • Experience working in a mission-critical, on-call environment is strongly preferred.
  • Associate's Degree from a Technical or Vocational School preferred.

    • Eligibility Requirements :

  • Applicants MUST reside in Canada and be legally authorized to work in Canada.
  • Ability and willingness to travel 30 to 70% of the time for technical support and training purposes.
  • Ability and willingness to work on-call hours including weekend, night, and / or holiday work.
  • Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces as needed.
  • Must have a valid driver’s license and excellent driving record.
  • During the initial training period (8-12 weeks), some international travel to the United States may be required for training and orientation.

    • Compensation : CAD $52,000 to $68,000 depending on experience and skill set; plus car allowance ($600 / month) and fuel card, overtime and on-call pay, tuition reimbursement.

    MUST reside in Canada. Applicants outside of Canada will not be considered nor contacted.

    We are open to considering any applicant who resides in Canada and is legally authorized to work in Canada. However, Swisslog Healthcare is unfortunately NOT able to provide (or take over) sponsorship for immigration or work visas for this position.

    Equal Opportunity Employer

    Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.

    Swisslog’s FMLA policy can be found at : http : / / www.dol.gov / whd / regs / compliance / posters / fmlaen.pdf

    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com .

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    Field Service Engineer • Toronto, ON, Canada