Logistics Customer Success Lead

Randstad CanadaDollard-des-Ormeaux, Quebec, CA

8 days ago

Job type

Permanent

Job description

Specializing in worldwide logistics, located in the West Island of Montreal, currently seeking a Logistics Customer Success - Team Lead.

Seeking a passionate individual who strives to bring success, who cares about relationships and wants to continue growing in the industry! If you have experience working in the Transportation industry, we want to hear from you!

Apply now!

[email protected]

Advantages

Great company working environment and culture
Permanent full time position Monday-Friday (flexible hours)
Work from home flexibility twice a week after probation
Competitive Salary depending on experience
Work hard play hard team
Casual dress code
Room for advancement
Salary revisions
Insurances covered 75% by employer
5 days personal days and birthday off + vacation package negotiable
Company laptop and cell phone provide by company
Quarterly appreciation gifts for top performers
Happy hour Fridays, company parties, events

Responsibilities

Responsible for executing tasks to benefit the relationships with our clients and carriers

Responsible for onboarding new clients into software

Respond to customers inquiries regarding pick-ups, deliveries, general shipment information

Answer to quotes and rates requests, review with Logistics team

Stay on-top of delivery statuses, track and trace, proactively communicate update with customers

Preparation and regular updating of customer specific reports via email or websites

Work in collaboration with Logistics and Sales team to provide high level of satisfaction for customers

Assist with special projects

Anticipate customer needs and facilitate resolutions

Be the primary "go-to" person to support Operations team, support the team with daily activities

Qualifications

7 years minimum experience in freight forwarding or 3PL industry

Posses participative leadership skills and effective team player

Ability to identify and analyze problems, take initiative and decisive actions when needed

Detail oriented and possess excellent organization skills with the ability to handle a variety of tasks simultaneously

Bilingualism is a must

Diploma in Supply Chain / Logistics or related program is an asset

Summary

Focusing the Transport & Logistics industry, we are here to help you find the right job in this field. We invite you to reach out to Melissa Cumetti or Philippe Pilon :

[email protected]

Add us on LinkedIn :

https : / / www.linkedin.com / in / melissa-cumetti-2ab401169 /

https : / / www.linkedin.com / in / philippepilon /

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.