Medical Office Assistant-TH

Overview

Join to apply for the Medical Office Assistant-TH role at TELUS

Location: 175 avenue Stillview, Pointe-Claire, H9R 4S3

Status: Full-time (37.5 hrs/week)

Schedule: Monday to Friday - must be flexible from 8:00 am until 6:00 pm

Create Exceptional Customer Experiences

Join our team of dynamic professionals dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, methodical, and able to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

Our medical clinic (GMF) is at the heart of the patient/clinician relationship. You facilitate the appointments between physicians and their patients by supporting all pre- and post-visit clinical activities. You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, and insurance companies to finalize files within the prescribed time frame. You will collaborate with all team members to maintain excellent service. You are an expert in the operational processes of the clinicians under your responsibility.

Here’s How

Responsibilities

• Handle incoming calls and emails of the physicians in your care
• Respond to various client requests with courtesy, confidentiality, and professionalism
• Make inquiry calls to hospitals and clinics
• Contact patients to obtain or communicate information
• Manage physicians' schedules
• Perform tasks transmitted via the electronic medical record (EMR)
• Prepare and coordinate insurance files
• Forward documentation to patients (requests, references, forms, etc.)
• Greet patients and direct them to the appropriate service
• Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
• Perform billing for non-insured services
• Communicate and collaborate with different departments internally to optimize process and service delivery
• Provide administrative and clerical support to ensure the efficient operation of the clinic
• Respecting and Following the company policies and protocols

Qualifications

• High school diploma
• 1-2 years of experience in a similar position or in office work
• Experience in the medical field
• Secretarial/Medical secretarial training
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
• Thorough, methodical, detail-oriented, self-directed and organized
• Ability to adapt in a constantly changing environment
• Focused on excellence in customer service
• Courtesy, empathy and discretion
• Demonstrated teamwork

By applying to this role, you understand and agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: IT Services and IT Consulting, Telecommunications, and Utilities

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