Account Executive

Position Summary:

Responsible for the growth of the company by identifying current and future customer service requirements; conducting background research on clients and their businesses; selling exhibits; providing service and recommendations to all aspects of the account; ensuring that client expectations are met.

Key Responsibilities:

Build Client Relationships

• Identifying future customer service requirements by establishing rapport with clients
• Developing a campaign strategy, preparing and presenting proposals, concepts, storyboards and other copy
• Selling exhibits, attending shows, supervising exhibit set ups as required
• Identifying new business opportunities
• Prospect for additional business through new and existing business
• Qualify leads

Service Client Accounts

• Meeting with client to determine client objectives, requirements and expectations
• Answering questions and requests
• Maintain regular communication with customers
• Providing client with recommendations and solutions
• Ensuring quality service delivery and professional standards in a timely and cost efficient manner
• Maintain current and accurate database of clients

Prepare Reports

• Collecting, analyzing and summarizing account information and trends
• Maintain funnel
• Complete necessary sales forms/DER sheets as related to process
• Prepare final client contract, obtain approvals and deposit

Communication

• Leading internal pre and post sales meetings to ensure understanding of client and project needs
• Obtain client budget and design parametres and enter design/quote docket
• Interacting with company employees to share information for proposal generation, job costing and servicing clients
• Facilitate change orders/modifications as needed
• Follow-up on overdue receivables
• Chair sales function meetings

Required Skills/Experience/Education:

• Previous experience in trade show industry
• Post-secondary education required, college degree in marketing, communication, public relations or a related discipline preferred
• Excellent organizational skills
• Minimum 3 years Account Management experience