shop manager

Education

• No degree, certificate or diploma

Work setting

• Book store
• Office supplies store
• Retail business

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Determine merchandise and services to be sold
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and / or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff
• Recruit and hire staff
• Develop and implement marketing and advertising and sales strategies
• Professionalism in customer service
• Plan, direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments
• Hire and oversee training and supervision of staff

Supervision

• 5-10 people

Type of product

• Office supplies

Computer and technology knowledge

• Accounting software
• Inventory control software
• Electronic mail
• Adobe Acrobat Reader
• MS Outlook

Work conditions and physical capabilities

• Handling heavy loads
• Attention to detail
• Combination of sitting, standing, walking

Screening questions

• Do you have experience working in this field?
• Do you live near the job location?

Employment terms options

• Early morning

Experience

• 3 years to less than 5 years

Employment terms options

• Morning
• Day
• Overtime required

Other benefits

• Free parking available
• On-site amenities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Variable or compressed work week

Support for persons with disabilities

• Offers mentorship, coaching and / or networking opportunities for persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

• Assists with immediate settlement needs of newcomers and / or refugees (for example : housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and / or refugees (for example : facilitating access to community resources, language training, skills training, etc.)
• Recruits newcomers and / or refugees who were displaced by a conflict or a natural disaster (for example : Ukraine, Afghanistan, etc.)
• Supports newcomers and / or refugees with foreign credential recognition

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers mentorship, coaching and / or networking opportunities for youth

Support for Indigenous people

• Facilitates access to Elders who can offer support and guidance to Indigenous workers

Support for mature workers

• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example : flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example : adjustable desks and chairs, accessible parking, etc.)