Installation Services Manager D230/249/315

With a career at The Home Depot, you can be yourself and also be part of something bigger. The Installation Services Manager (ISM) is responsible for the end-to-end management of Service Providers (installers), including performance, operations, expansions, sourcing, onboarding, engagement, activations, terminations, and quality of all Service Providers in select markets, with a focus on connectivity, quality, and compliance.

The ISM will cover 2-4 districts. Key Responsibilities : Develop and maintain professional customer and Service Provider (SP) relationshipResponsible for assisting in the recruitment, retention, and performance management of SPs within the market(s)Responsible for providing on-the-job training and guidance on our processes to SPsAuthorized to provide immediate and corrective feedback to SPs to improve performanceExecute consistent quality reviews with SPs to drive customer experience and performanceFacilitate Service Provider visits and sourcing events in the storesCommunicate compliance requirements and guidelines to SPsPartner with the Care team to provides accurate, swift resolution of escalated customer issuesCoaches SPs on proper and quick resolutionsPerforms job site inspections, and execution of SLAs for customer issuesParticipates in regional / territory meetings Competencies : Drives EngagementGives people targeted recognition for their achievementsEnsures that people understand exactly why the work is important and meaningfulIs enthusiastic about work and encourages others to be the same Positively influences and leads othersCreates a positive and motivating work environmentCommunicates EffectivelyCommunicates difficult or complex ideas clearly and effectively with all audiencesProactively seeks out others’ ideas and perspectivesComfortable leading a discussion in a group setting (with associates or leaders)Delivers messages / presentations to large groups comfortablyDelivers messages in a clear, compelling, and concise mannerAction OrientatedLinks observations and information to identify and seize opportunities that will improve bothcurrent and future states;

Quickly and accurately weighs pros and cons to identify and suggest opportunities to prioritize;Acts on opportunities quickly and without unnecessary planning and approvals Direct Manager / Direct Reports : SR Manager Installation Services Travel Requirements : Requires daily non-overnight travel up to 100% of the time.

Working Conditions Requires daily non-overnight travel up to 100% of the time. Minimum Education : Undergraduate degree in business or related field, or equivalent combination of education and experience.

Minimum Years of Work Experience : 5+ years related experience in a high-volume retail environment preferred. Other Requirements / Assets : Must fulfill minimum time-in-position and good standing in performance.

Undergraduate degree in business or related field, or equivalent combination of education and experience.5+ years related experience in a high-volume retail environment preferred.

Advanced communication skills including verbal, written and presentation skills; ability to create open channels of communication and adapt messages to suit the audience.

Advanced knowledge of HD systems, SOP and overall store operating process.Ability to build relationships and influence leaders at multiple levels of the organization including SM, DM, TCSM, RDO, RDCS and RVP.

Intermediate computer skills in MS Office Suite (including Word, Excel and PowerPoint).Demonstrates ability to get results under conditions of significant workload and competing demands in a fast-paced environment.

Ability to effectively transfer knowledge through coaching and training of diverse groups.ISMs in remote markets will require overnight travel up to 50% of the time.

Must have a valid driver’s license and proof of insurance & vehicle.Experience in the Store Manager role is preferred.