30024 - Content Analyst - Product Information Analyst

Title :   Product Info Analyst

Duration : 10 Months Contract, renewable

Work Environment : 2-3  days working in Mississauga office

Hours : 37.5 Hours per week

Description :

Product Information Analyst (contract)

Position Summary... PRODUCT INFORMATION ANALYST is a subject matter expert on our Product Information Management System (PIM). The candidate is responsible for oversight of the Next Gen PIM implementation.

The Analyst will be responsible for Level 1 user support of our PIM system application. They will guide the users on best practices for item setup and maintenance. The role is responsible for ensuring back-end product data for the website product catalogue is configured correctly to achieve business users’ desired front-end treatment.

The Analyst will liaise to provide additional 1 : 1 or group training where needed for system users to perform necessary activities. They will perform initial troubleshooting steps to resolve common issues such as determining if an item has reached all necessary data inputs to be visible on walmart.ca. Compiling metrics to track progress against ticket completion and determining common patterns and coming up with action plans that may address common user pain points.

What You'll Do...

• Subject Matter expert in PIM system – deep understanding of the implementation of the platform and its applicability to business outcomes.

Conduct Internal Associate training as required and will support technical questions from all PIM stakeholders

Provide Level 1 Support for the application and perform troubleshooting steps to replicate the issues user faces and determine root cause

Provide UAT support, guidance and feedback to ensure all system enhancements adhere to business needs. Minimum Qualifications...

Good experience with Microsoft Excel and Microsoft Office Products (ie. Lookup / If Functions, Pivot Tables, formatting data)

Interpersonal skills as training others in the system will be a key requirement

Ability to multi-task and adapt to changes quickly

Technical awareness : ability to match resources to technical issues appropriately. Preferred Qualifications...

Experience with PIM (Product Information Management systems) an asset

Experience with JIRA ticketing system an asset

Experience with ServiceNow ticketing system an asset

Ability to perform basic SQL queries is an asset

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.