Implementation Consultant

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.

Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Provide implementation project support to Visa Endpoint clients (financial institutions and processors) operating in the NA region, ensuring expectations are met or exceeded.
• Coordinate directly with clients to understand their program setup requirements, facilitate new program installations, conversions and maintenance requests without operational impact.
• Manage a wide variety of project initiatives, primarily with Visanet Endpoint clients (issuers, acquirers, processors, merchants and service providers), using Project Management best practices and skills.
• Coordinate efforts with other internal and external project resources to ensure deliverables and commitments are met.
• Work closely with Visa's technology and product teams to understand new business initiatives, as well as impact on current and new client programs.
• Manage non-routine, complex processing and change requests, related to tactical and strategic client initiatives.
• Responsible for own workflow assignments and must be able to take initiative to resolve problems and meet deadlines.
• Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
• Build and enhance positive working relationships with internal and external stakeholders.
• Prepare and maintain detailed project Artifacts, including project plans, status reports, meeting minutes, issues logs in support of client projects and / or initiatives.

Apply Visa processes and approaches to be in line with client requirements.

• Manage internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties.
• Report on client project accomplishments and deliverables to management and different stakeholders.
• Provide training to internal and / or cross-functional teams, as applicable.
• This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications :

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.

g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications :

6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.

g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

• Provide implementation project support to Visa Endpoint clients (financial institutions and processors) operating in the NA region, ensuring expectations are met or exceeded.
• Coordinate directly with clients to understand their program setup requirements, facilitate new program installations, conversions and maintenance requests without operational impact.
• Oversee diverse project initiatives, primarily involving Visa's Endpoint connections, systems, and applications, utilizing Project Management best practices.
• Coordinate efforts with other internal and external project resources to ensure deliverables and commitments are met.
• Work closely with Visa's technology and product teams to understand new business initiatives, as well as impact on current and new client programs.
• Manage non-routine, moderate to complex processing and change requests, related to tactical and strategic client initiatives.
• Responsible for own workflow assignments and must be able to take initiative to resolve problems and meet deadlines.
• Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
• Build and enhance positive working relationships with internal and external stakeholders.
• Prepare and maintain detailed project Artifacts, including project plans, status reports, meeting minutes, issues logs in support of client projects and / or initiatives.

Apply Visa's processes and approaches to be in line with client requirements.

• Manage internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties.
• Report on client project accomplishments and deliverables to management and different stakeholders.
• Help with training to internal and / or cross-functional teams, as applicable.
• This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.