Director, Finance Operations

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules :

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

MISSION

The Director, Finance Operations is a process driven leader who is responsible for overseeing various operational areas of accounting, including accounts payable, accounts receivable, sales audit and payroll.

The position will also execute and provide accurate and timely support for all financial reporting activities.

This role is responsible for being a key business partner to the Executive Team and Senior Leadership Team in supporting strategic business and operational decisions.

KEY PERFORMANCE METRICS

• Management of key operational functions in the organization
• Leading a complex payables function
• Assisting in cash flow forecasting, including payables forecasting
• Timely and accurate preparation of management reporting
• Meaningful involvement as accounting representative in various IT implementations
• Ability to develop and execute on process improvements that drive accuracy and efficiency
• Timely response to internal queries for information and / or assistance
• Development of high functioning teams through strong leadership and implementation of a training and development program
• Positive feedback from both internal and external contacts
• Policy and practice adherence while also ensuring IFRS compliance

KEY ACCOUNTABILITIES

Functional

• Oversee and ensure the accurate and timely completion of various accounting functions, including accounts payable, accounts receivable, sales audit and payroll.
• Accountable for leading payroll for the organization that includes accurate processing and distribution of payroll (Canada & US), payroll systems and all legislative requirements
• Work with finance and accounting teams to prepare regular cash reporting and forecasting, including detailed forecasting of upcoming liabilities
• Manage payables process for the Company, including managing vendor relationships
• Support and assist with, when necessary, the internal and external audit
• Focus on process improvement, concentrating on driving efficiencies while maintaining reporting accuracy
• Assist from a finance perspective with the implementation of changing digital IT tools
• Ensure the execution of team deliverables and adapt team priorities based on changing needs
• Set and adhere to team budgets
• Proactively identify and anticipate internal customer expectations & needs and always place them at the forefront of all design and decision-making processes
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

Strategic

• Support Indigo goals by executing on short to mid-term departmental goals (1 year)
• Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly
• Identify, develop, execute and implement processes that improve accuracy and increase efficiency and / or reduce cost
• Lead, oversee and champion all change management initiatives

People

• Build strong teams by attracting and developing the best talent
• Bring out the best in others, empower and constructively stretch talent
• Give authentic feedback on performance and potential
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and department goals
• Ensure all team members continually strive to improve their performance and productivity
• Accountable for the overall engagement, productivity, turnover and bench strength of the team
• Champion change management through setting a clear vision and direction for the team
• Supports the creation and maintenance of a talent succession plan
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and / or the organization

SCOPE

Reports to : Vice President, Finance and Accounting

Manager once Removed (MOR) : Chief Operating Officer / Chief Financial Officer

KEY RELATIONSHIPS

Qualifications

Work Experience / Education / Certifications

• University degree in Accounting, Business or Finance
• Minimum of 7 years of experience in controllership, and / or finance operations
• Minimum of 5 years of management experience with increasing leadership roles, including leading large teams having a mix of transactional and professional staff
• Proficient in SAP
• Understanding of IFRS
• Knowledge of Finance and HR technologies
• Exceptional written and oral communication skills
• Ability to work with people at all levels of the organization
• Strong knowledge in Excel, Word and Powerpoint
• Proven leadership skills for both project and people
• Must have initiative, curious mind and a self-starter
• Solid record of delivering results

Other (travel, Bilingual, etc.)

Limited travel

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone.

We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.

We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities.

Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.

ca if you require an accommodation at any time during the recruitment process.

J-18808-Ljbffr