front desk hotel clerk

Work setting

• Hospitality industry
• Staff accommodation available
• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Computer and technology knowledge

• Database software

Type of experience

• Call centre

Security and safety

• Criminal record check

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you currently legally able to work in Canada?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Night shift premium

Other benefits

• Free parking available
• Learning / training paid by employer
• On-site housing options
• On-site recreation and activities
• Other benefits
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program