Manager, Business Applications

Civeo is a global workforce accommodation specialist that helps people maintain healthy, productive and connected lives while living and working away from home.

Our unique approach focuses on guest wellbeing, operational efficiency, community building and a property development mindset making us a leading provider of accommodation solutions.

The Business Applications Manager North America plays a key role in the delivery of business services at Civeo. Under direction of the Business Applications Director, the Applications Manager is responsible for a portfolio of business applications and services and provides leadership, direction, and coaching to the portfolios’ Business System Analysts in the pursuit of service delivery excellence.

KEY RESPONSIBILITIES

Technical

• As the leader of Civeo’s Business Analyst team in the North American region, coordinate with Business Leadership and all NA IT to ensure alignment and that urgent priorities are promptly addressed.
• Communicate effectively with various levels of management and provide exceptional customer service to stakeholders at all levels.
• Responsible for the performance, availability, capacity, change, and major incident management of mission critical business applications and services.
• Responsible for tactical / operational plans to enable projects, operational initiatives, and systems support and to assist the Project Management Office in managing resource utilization to deliver on mandates.
• Responsible to recruit and mentor team members in partnership with the Business Applications Director, with the goal of building and retaining innovative, engaged and high performing teams.
• Provide oversight, career development, and supervisory functions for all direct reports.
• Create and maintain a positive working environment in alignment with our core values.
• In coordination with the Applications Manager Asia Pacific, accountable for end to end operational portfolio management and alignment.
• Lead operational and corporate projects in alignment with our corporate project management methodology.
• Ensure successful delivery of quality solutions that meet stakeholder expectations.
• Build and manage effective customer and vendor relationships by understanding related business strategy, operational goals and managing expectations.

Support and Mentor Business System Analysts

• Work with departments to align workflow and implement technology and process best practices to increase efficiencies in across all functional areas of the business.
• Work closely with key stakeholders to identify reporting and application solutions
• Provide leadership in writing functional specifications to address application bugs and minor enhancements.
• Provide direction in managing operational support documentation and user guides for support provided to the business or other parts of IT.
• Analyze implications of requested new or enhanced application functionality and provide feedback.
• Provide leadership in following Civeo’s formal change management process and facilitate delivery of all production system updates through the change management process.

QUALIFICATION REQUIREMENTS

Education / Experience

• Degree or diploma in computer science or a related program.
• 5+ years of direct leadership experience managing application support teams through business analysis, resource management, hiring, performance reviews, time management, and training plans.
• Demonstrated experience managing cross-functional projects, enterprise-level service delivery and operational initiatives.
• Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
• Strong analytical and problem-solving skills including superior critical thinking skills and decision-making confidence.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
• Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
• Must have a valid Class 5 Driver’s License, with a 5-year driving record satisfactory to Civeo’s driving criteria.

Desirable :

• Property Management, Hospitality industry or Retail industry experience preferred but not mandatory.
• Some software development exposure or experience (please highlight).
• ERP experience is an asset.

Skills & Abilities

• Excellent verbal & written communication skills.
• Demonstrated project management skills.
• Advanced analytical skills in gathering system requirements, logical data & process modeling, use case modeling, work flow modeling.
• Self-starter and highly motivated to achieve results.
• Propensity to innovate and challenge the status quo.
• Maturity of judgment and on-demand decision making to resolve problems without delay and / or to seek support when required.
• Demonstrated organization, time management, and multi-tasking skills.
• Detail oriented, but also able to view a big picture and understand strategic context.
• Proficient in MS Office products.
• Ability to juggle multiple projects & tasks and prioritize and deliver results in the face of competing business interests.
• Business acumen ability to quickly grasp how a process works and leverage that knowledge to drive business results.
• Ability to build relationships quickly and lead a team to common goals.

While we own an incredible responsibility to provide remarkable service to our guests from various walks of life, we are also strongly committed to providing inclusive, equitable and respectful workplace to our employees and for our communities we serve.

We continuously seek to improve our diversity and inclusion practices to establish a respectful and collaborative workforce.

In pursuit of our diversity and inclusion values, we seek applicants with a varied range of skills, experiences, and competencies.

All those qualified individuals who would further contribute to our diversification are encouraged to apply.

To apply, please submit resume online to

Civeo is committed to the principle of employment equity.

Responsibilities1

• Define howthe scope, goals, and deliverables of business systems analysis &development projects should support business goals, in collaboration with seniormanagement, fulfill end-user requirements, and identify and resolve systemsissues.
• Workclosely with internal stakeholders to capture, analyze and document businessand functional requirements.
• Review andanalyze existing application effectiveness and efficiency, and then developstrategies for improving or leveraging these systems.
• Leadpre-testing phase of development by evaluating proposals in order to identifypotential problem areas and make the appropriate recommendations.
• Collaborateand partner with Business and IT management to prioritize tasks and scheduleactivities.
• Maintainand transform all strategies in operational plans according to businesspriorities and within budget.
• Manage thedevelopment and deployment of new applications, systems software, and / orenhancements to existing applications.
• Ensurethat any new software integration into company systems meets functionalrequirements, system compliance, and interface specifications.
• Coordinatefeasibility studies for software and system products under consideration forpurchase, and give advice based on findings.
• Researchand make recommendations on software products and services in support ofprocurement and development efforts.
• Collaboratewith analysts, developers, and system owners in the testing of new softwareprograms and applications.
• Manage andprovide direction for the business applications team in support of businessoperations, including coaching, mentoring team members.
• Work withoperating divisions and corporate to improve operations, reduce costs, anddrive efficiencies.
• Providetechnical leadership to project managers and analysts working on developmentproject teams.
• Developand maintain standards of project planning, and all application and systemsdocumentation, ensuring that plans and documentation are kept up to date at alltimes.
• Ensureprojects are delivered with best practices, reusability of code, and anunderstanding of how to use technology to best meet business needs.
• Design,develop, and install enhancements and upgrades to systems and applicationsoftware.
• Cultivate,disseminate, and enforce functional policies, procedures, and quality assurancebest practices.
• Ensurethat all production systems are supported and maintained according to companystandards for quality, and that requests for amendments and enhancements areproperly authorized, change managed, and implemented in accordance withinstallation, release, and change control standards.
• Provideexpert knowledge and processes for the provision of development tools andtechniques.
• Provideinput to the budget for the Business Applications function; Regularly reviewbudget / forecast / actuals.

Qualifications

Skills, Education & Experiencerequired of this role

• Undergraduatedegree in IT, Business, or other related discipline.
• Minimumof 8 years of experience managing Business Systems Applications
• Knowledgeof all aspects of design and module configuration; process improvement;standards development; principles and practices of application softwareinstallation and support
• Strongknowledge of system and software quality assurance best practices andmethodologies
• Knowledgeof database design and file management techniques
• Workingknowledge of network and PC operating systems
• Knowledgeof network hardware, protocols, and standards
• Knowledgeof applicable data privacy practices and laws
• Excellentunderstanding of organization goals
• Provenexperience in overseeing the direction, development, and implementation of softwaresolutions that solve business problems
• Direct,hands-on experience with automated software and system management tools
• Extensiveexperience in translating business requirements into practical solutions
• Strongleadership skills; proven ability to lead a team and provide effectivecoaching, mentoring and career development
• Highlyself-motivated and directed
• Excellentverbal, written, presentation skills
• Demonstratedproject management skills
• Keenattention to detail
• Advanceanalytical and problem-solving skills
• Demonstratedability to build trusted and valued business partnerships that enablecollaborative and decision-oriented working relationships
• Abilityto present business and financial concepts and project status in languageunderstood by internal stakeholders
• Abilityto simultaneously manage multiple complex projects
• Abilityto develop metrics and manage benchmarks
• Proficientin MS Office products.

WorkingConditions

workingconditions, travel, specialized tools, equipment or key relationships

• Interacts with employees, management and thepublic at large.
• Travel is required.
• Manual dexterity required to use desktopcomputer and peripherals.
• Sitting, standing, bending, kneeling and ableto lift upto 50 lbs.
• Overtime as required.

Competency Requirements

Working with People

Shows respect for the views andcontributions of other team members; shows empathy; listens, supports and caresfor others;

consults others and shares information and expertise with them;builds team spirit and reconciles conflict; adapts to the team and fits inwell.

Persuading and Influencing

Gains clear agreement andcommitment from others by persuading, convincing and negotiating; makeseffective use of political processes to influence and persuade others;

promotesideas on behalf of oneself or others; makes a strong personal impact on others;takes care to manage one’s impression on others.

Applying Expertise and Technology

Applies specialist and detailedtechnical expertise; uses technology to achieve work objectives; develops jobknowledge and expertise (theoretical and practical) through continualprofessional development;

demonstrates an understanding of differentorganizational departments and functions.

Analyzing

• Analyses numerical data and allother sources of information, to break them into component parts, patterns andrelationships;
• probes for further information or greater understanding of aproblem; makes rational judgements from the available information and analysis;

demonstrates an understanding of how one issue may be a part of a much largersystem.

Planning and Organizing

Sets clearly defined objectives;plans activities and projects well in advance and takes account of possiblechanging circumstances;

identifies and organizes resources needed to accomplishtasks; manages time effectively; monitors performance against deadlines andmilestones.

Adapting and Responding to Change

Adapts tochanging circumstances; tolerates ambiguity; accepts new ideas and changeinitiatives; adapts interpersonal style to suit different people or situations;

shows an interest in new experiences.