General Manager : The Willows Club

The Willows Club, located in Saskatoon, Saskatchewan is a semi-private golf club that currently features three different 9-hole layouts (for a total of 27 holes), and a classic clubhouse setting. Owned by Dream, one of Canada’s largest asset managers, who are driving a significant renovation and revitalization of the Club.

In conjunction with the continued buildout of the community surrounding the Willows, exciting developments have been planned to continue to elevate the offering of the Willows, with a path towards a more private and amenitized operating model.

In collaboration with renowned golf course architect Doug Carrick, over the next few years the Willows golf course will be transformed into a spectacularly reimagined 18-hole layout. The proposed redesign will feature new and modified holes throughout the existing three 9-hole courses. The new configuration aims to focus on quality of play while celebrating and elevating the environment’s prairie aesthetic for a truly one-of-a-kind golf experience. The course will continue to operate as a 27-hole facility in 2026, with a reduction to an 18-hole configuration as construction commences.

Concurrent with the redevelopment of the golf course, planned renovations for the clubhouse will modernize the space and facilities. The plans also include the introduction of a private amenity park with tennis and pickleball courts, a pool and splash pad, and a full-service pool house.

Location

The Willows Club Posted 2025-12-03 Deadline 2026-01-07

Job Summary

This position is a unique opportunity to help build a new Club vision and experience, while serving as the operational leader through the transition and into the new age for the Club. The General Manager of The Willows Club is responsible for all day-to-day operations and will be a key stakeholder in the revitalization of the Club and realization of Dream’s strategic objectives. Reporting directly to Dream, the GM will lead a diverse team to currently deliver an outstanding golf and hospitality experience, while being a key part of the exciting re-imagining of the Club. The GM is expected to be a highly visible, approachable, and engaged leader who is present throughout the Club, fostering open communication, and building strong relationships with members, staff, and serving as the key communicator between Dream and the Club. Direct reports include the Director of Member Experience & Corporate Services, Controller, Golf Course Superintendent, Director of Culinary Experience & Events, Director of Golf, and Facilities Manager.

Responsibilities

To be successful in this role, the General Manager must demonstrate the following competencies. These core capabilities are essential for success and will serve as key benchmarks for performance evaluation, ensuring clear expectations and ongoing support :

Leadership

• Serve as a visible, engaged leader who embodies the Club’s values and sets high standards for operational, cultural, and financial performance, while holding employees accountable for results.
• Build, inspire, and hold accountable a high-performing leadership team, fostering a collaborative work environment and empowering others through effective delegation.
• Maintain a strong presence in all areas of the Club and throughout the community, engaging with community members, club members, guests, and staff, building positive relationships that strengthen trust and teamwork.
• Communicate effectively in a variety of situations, articulate ideas persuasively and influencing others to achieve shared goals.
• Collaborate closely with Dream, serving as a key stakeholder throughout the renovation and re-imaging of the Club, providing clear and candid updates, and actionable recommendations, ensuring alignment with long-term strategic priorities.
• Address performance issues constructively, ensuring alignment with the Club’s standards and culture.

Metrics : Engagement / Satisfaction scores from members, guests, staff, and ownership.

Member Experience

Metrics : Satisfaction / Net Promoter Scores; participation in social events; positive feedback on F&B and community atmosphere.

Communication

Metrics : Stakeholder feedback on communication effectiveness; frequency and quality of updates; resolution time for member concerns.

Strategy and Project Management

Metrics : Membership sales, growth and retention rates; budget adherence and capital project completion timelines; member satisfaction scores related to amenities and services; ROI on marketing and acquisition efforts for memberships; operational efficiencies achieved in organizational restructuring.

Financial Management

Metrics : Budget adherence; timeliness and accuracy of financial reporting; completion of capital projects on time / budget; member satisfaction scores related to facilities and amenities; capacity utilization aligned with operational goals.

Club Culture & Values

Metrics : Member and staff engagement scores; feedback on inclusiveness and workplace culture; adherence to Club values in decision-making and operations.

Qualifications

The General Manager is responsible for leading the team to achieve The Willows Club’s strategic objectives while advancing its culture of excellence, innovation, and community. Success in this role requires the right fit for The Willows’s unique characteristics. To ensure alignment with this distinctive environment, the following qualifications and competencies have been identified :

Models Hospitality and Service Excellence :

Project Management :

Interpersonal Leadership :

Displays Emotional Intelligence :

Values & Promotes Diversity :

Strategic Management :

Culture Champion :

Education & Credentials

Residence

Each candidate must be committed to living / residing in Saskatoon, Saskatchewan.

Compensation

The Club will offer an attractive year-round compensation package, targeting a compensation range of $100k to $140k commensurate with experience. This will include a competitive base salary, bonus, full benefits, health spending account, RRSP matching, and allowances for education, clothing, and food in the form of an account credit that is applied monthly. Consideration will be made for candidates with exceptional relevant experience to go above this targeted compensation range. PGA of Canada Specialization Management & Leadership Employment Duration Full time

Contact Information

Interested candidates should submit their resume along with a detailed cover letter which addresses the qualifications and describes your alignment / experience with the prescribed position by January 7, 2026 .

Those documents must be saved and submitted in Word or PDF format (save as ‘Last Name, First Name, The Willows Club, Resume’ and ‘Last Name, First Name, The Willows Club, Cover Letter’) respectively to : https : / / shorturl.at / aeJuW

The Willows Club is an Equal Opportunity Employer.

LEAD SEARCH EXECUTIVES

Michael Gregory, Managing Director & Partner

Evan Van Eerd, Director

For more information on The Willows Club, including plans for the community, please visit https : / / willowsgolf.com /

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