Operations Support Analyst-Retail industry

Description

Our client , Canadian importer and distributor of specialty grocery and retail products, supplying national chains and independent retailers across the country. We bring premium international brands—including a strong selection of kosher products—to the Canadian market. As the company continues to grow, They are looking for a detail-driven Operations Support Analyst to support efficient operations and ensure our products reach retailers smoothly and accurately.

This is a full-time, on-site position based in Montréal

The Opportunity

In this role, you will be a key link between Procurement, Sales, Logistics, and Customer Service. You’ll manage product set-ups, ensure data accuracy, maintain retailer listings, and support new product onboarding. If you enjoy working with data, solving problems, and playing a central role in operational success, this position is an excellent fit.

Responsibilities

• Manage product listings and item submissions for major retailers and distributors.
• Maintain and upload accurate product data into GS1, including dimensions and nutritional information.
• Create, update, and maintain SKU master data in the ERP system.
• Complete vendor item forms and compliance documents for large retail customers.
• Update price lists and enter customer information in the CRM and ERP.
• Maintain retailer portals to ensure all product attributes and listings remain accurate and compliant.
• Collaborate with Procurement and Sales teams for new product onboarding and promotional activities.
• Support Operations and Logistics with clear product specifications for labeling, receiving, and warehousing.
• Assist with reporting, product catalogs, and documentation updates.
• Troubleshoot data discrepancies, listing rejections, and setup issues.

Qualifications

Job Benefits