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Assistant Front Office Manager

Assistant Front Office Manager

AccorHotelVictoria, British Columbia, Canada
18 days ago
Salary
CA$57,074.00 yearly
Job description

ASSISTANT FRONT OFFICE MANAGER

Reporting to the Director of Front Office the role of AFOM is responsible for a seamless operation of the Front Office department at all times.

What is in it for you :

  • Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
  • Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
  • Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
  • Opportunity to develop your talent and grow within your property and across the world!
  • Complimentary meal during your shift through our Colleague Dining Program
  • Complimentary uniform laundering
  • Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
  • Access to our companymatched Defined Contribution Pension Plan (DCPP)
  • Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
  • Competitive salary starting at $57074 depending on experience level

What you will be doing :

  • Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement Health and Safety Voice of Guest Forbes Luxury Standards and ALL Loyalty Program
  • Participating in scheduling ordering and financial reporting
  • Ability to work effectively and provide leadership in a management team with shared responsibilities.
  • Oversee Front Office daily operations as manager on duty with direct accountability for leadership of Front Office operations (Front Desk Guest Services Reservations and Royal Service).
  • Coaching and development of Colleagues to ensure service standards and goals are met and exceeded
  • Responsible for ensuring that all guest issues / complaints receive prompt action and follow up and are communicated effectively to all relevant areas.
  • Taking charge of Groups and Tours from a Front Office perspective from preconvention meetings to onsite support for Directors and Guests
  • Liaise with key departments (Housekeeping Food & Beverage Royal Service Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure.
  • Participating in interviewing recruiting and selection of new team members
  • Liaise with VIP parties special attention guests ensuring that accommodation is in order inspecting where necessary greet escort and contact when possible upon arrival.
  • Liaise with the F&B team to ensure proper communication of amenities and guest requests.
  • Attendance at all required Hotel meetings.
  • Thorough knowledge of emergency procedures and general crisis situation procedures
  • All other duties as assigned.

    • Qualifications :

    Your experience and skills include :

  • Excellent knowledge of Front Office Procedures
  • Knowledge of Micros Fidelio Opera and Microsoft Office Applications
  • Previous leadership experience required
  • Highly organized career and result oriented with the ability to be flexible with work hours including night shifts days off assignments and additional duties.
  • Must be able to work well under pressure in a fastpaced and constantly changing environment
  • Must possess excellent interpersonal and motivational skills
  • Second language is an asset
  • Professional manner positive and resilient personality and ability to work with minimal oversight
  • Excellent interpersonal and communication skills both written and verbal.
  • Degree / Diploma in Hospitality Management or a university degree a strong asset

    • Remote Work : Employment Type :

    Fulltime