Systems & Process Coordinator

Job Description

Job Description

Are you the kind of person who thrives on making systems run smoother, solving problems after they become roadblocks, and helping teams work smarter – not harder? If so, this might be the perfect role for you.

As our Sales Center Systems & Process Coordinator, you’ll be the go-to resource for all things systems, processes, and support across our Sectional and HPD sales centres. From fine-tuning ERP tools like SAP and Frontier to helping sales teams stay aligned and efficient, you'll play a critical role in keeping our operations sharp and our people supported. If you love digging into tech, training others, and improving how things are done, you’ll fit right in.

What You’ll Be Doing Customer Care & Sales Support

Support sales support teams across multiple sales centres, driving performance, consistency, and results.

Manage pricing structures, track margins, and generate actionable sales reports.

Train staff on online ordering tools and serve as a resource for field questions.

Process quarterly sales incentives and create new customer accounts.

Provide customer service support when needed, jumping in to assist teams during peak times.

Systems & SAP Support

Be the go-to contact for Tier 1 application support (particularly SAP and Frontier) resolving issues or escalating as needed.

Troubleshoot user issues, test upgrades and enhancements, and ensure systems run efficiently.

Support SAP system transitions by training users, testing functionality, and tracking system performance.

Maintain and update SOPs, document process changes, and ensure team-wide alignment on workflows.

Collaborate with systems analysts and developers to deliver improvements and create technical documentation.

Monitor help desk tickets, track patterns, and support systemic issue resolution.

Training, Development & Communication

Coach lead team members and promote strong, consistent performance across the board.

Develop and maintain a comprehensive knowledge base of SOPs and system guidance.

Deliver engaging, effective training – both virtual and in-person – for staff across sales centres.

Collaborate with our Configuration Consulting Solutions team in Germany to support system alignment.

Stay current with vendor updates to ensure our offerings and pricing pages are accurate and up to date.

Work closely with internal teams to identify process gaps and drive improvements.

Education

High school diploma or equivalent required

Post-secondary education in a related field is considered an asset

Experience

Minimum of 3 years’ experience with SAP or a similar ERP system

Training in ERP systems may be considered in combination with relevant experience

Experience in the high-performance door industry is an asset

Knowledge, Skills & Abilities (KSAs)

Proficiency in Microsoft Office programs, including Outlook, Excel, and Word

Strong interpersonal and communication skills—both verbal and written

Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities with minimal supervision

Proven problem-solving skills with a customer-first approach

Highly organized with a proactive, positive, and team-oriented mindset

Our Core Values

At Hörmann, our values reflect who we are and how we work – together. They guide every decision we make, every interaction we have, and the way we show up for each other and our customers :

Respect – #BeKind

We treat others with empathy, fairness, and understanding – always.

Teamwork – #StrongerTogether

We support one another, celebrate wins, and rise to challenges as one united team.

Passion – #HeartAndSoul

We bring energy, pride, and purpose to everything we do.

Courage – #BeBrave

We speak up, take smart risks, and lead with confidence and integrity.

These values are the heartbeat of our culture and the foundation of our shared success across North America.

About Hörmann

Hörmann is a global leader in access solutions, known for delivering high-quality doors and exceptional service across residential, commercial, and industrial markets. At Hörmann North America, we’re growing fast – and building something remarkable together.

We’re proud to be a people-first company where every voice matters. Across all departments and locations, our teams bring passion, expertise, and a shared commitment to doing things the right way. You’ll be joining a collaborative, world-class group of professionals who take pride in their work and support each other’s success.

What We Offer

Competitive compensation and performance-based incentives

Comprehensive benefits package including health, dental, vision, and life insurance

Generous paid time off programs

Retirement savings plans with company contributions

Career development and growth opportunities

A values-driven culture where your ideas are welcomed and your contributions matter

Diversity, Equity, Inclusion & Belonging (DEIB)

We believe diversity makes us stronger. At Hörmann, we’re committed to fostering an inclusive environment where everyone – regardless of background, identity, or lived experience – feels seen, heard, and empowered to thrive. We’re building a workplace where everyone belongs, and we actively seek diverse voices to help shape our future.

Work Location & Flexibility

This position offers hybrid work flexibility and can be based out of any of our Canadian locations :

Surrey, BC

Kelowna, BC

Calgary, AB

Oro-Medonte, ON

You’ll work approximately :

50% remote

30% in-office

20% travel to support in-person training and cross-site collaboration.

Ready to Join Us?

If you're excited about making systems smarter, processes stronger, and people more empowered – apply now and help shape the future of Hörmann in North America.