Customer Service Rep

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Position : Customer Service Representative

Location : Thompson, Manitoba

About the Position :

The Customer Service Representative acts as first contact with, and liaison between, MacLean Engineering and the Customers (internal and external), in all matters related to Aftermarket Sales, Field Services, Technical Services, Training and general inquiries. This is a full time position.

Responsibilities

• In a friendly but professional manner, represent MacLean Engineering as the first point of contact with our Customer (external and internal) and ensure a timely and satisfactory response to requests for product, service or technical support and / or requests for quotation.
• Provide product and service assistance to our customers, with an emphasis placed upon up-sell of additional and / or premium products and services.
• Prepare quotations and enter sales orders into MRP as per Customer request. Prepare and distribute invoices. Follow up on outstanding quotations at prescribed intervals, with a keen focus on quotation hit-miss ratio.
• Collect, compile and report-out of KPI data as requested by the Management team.
• Participate in daily Customer Support Team accident prevention, profit improvement, waste reduction, zero defect, 5S and 8D problem solving activities.

Qualifications

The successful candidate must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with the following qualifications :

About Us

Founded in 1973 in Ontario, Canada, MacLean Engineering is the world’s largest Canadian-based manufacturer of underground mining equipment. While continuing to expand both our product range and global footprint, we remain privately owned and committed to the founder’s original design principles : safety, productivity, and enduring quality. Our company delivers mobile equipment solutions for both underground and surface mining, supported by unit-of-one manufacturing expertise and a global service network.

Driven by a strong commitment to safety, productivity, and customer support, MacLean serves mining operations worldwide through branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, and employ over 1,000 people across six countries and four continents. The next chapters of MacLean’s mining innovation story are being written within the broad themes of electrification, automation, and digitalization of the global mining industry.

Our skilled tradespeople work in a safety-first environment to build high-quality components and equipment for the underground mining, municipal, environmental, and industrial sectors. Join MacLean and contribute to a legacy defined by innovation, craftsmanship, and meaningful impact.

EEO Statement : MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).

MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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