Logistics Specialist

JENNY BIRD

JENNY BIRD is a leading jewelry and lifestyle brand known for its lightweight, statement jewelry. We are on a mission to uplift and inspire through thoughtful creation. As a fast-moving business with direct-to-consumer, wholesale, and major department store channels, we keep customer experience at the core. We value our partnerships and are committed to strengthening our relationships with boutiques and major retailers. Inspired by our customers, we consciously strategize how we can exceed our five-star shopping experience.

The Opportunity

We’re looking for a detail-oriented and proactive Logistics Specialist to manage and optimize our shipping operations. This role is a key point of contact across departments and channels to ensure both inbound and outbound shipments run smoothly. In this role, you will report to the Director of Supply Chain Operations.

Key Responsibilities

• Shipment Quoting and Booking: Obtain and book freight quotes across ocean, air, LTL, and local carriers for key inbound and outbound shipments.
• Provide internal departments with shipping support, including generating labels and quotes, while ensuring accurate, timely, and cost-effective shipping solutions.

Inbound Shipments

• Create inbound shipment records in the ERP, maintain all required documentation, and provide supporting materials as needed.
• Verify inventory receipts, reconcile discrepancies, and ensure timely closure of purchase orders in ERP.

Outbound Shipments

• Provide support for outbound shipment inquiries across departments, and collaborate with internal teams to ensure shipments are processed accurately and efficiently.

Shipment Monitoring and Partner Communication

• Proactively track key shipments to identify and address potential delays.
• Maintain regular communication with carriers and shipping partners to resolve delivery issues.
• Manage user access for shipping accounts, including approving or rejecting requests to ensure appropriate usage and security.

Claims and Compliance

• Monitor shipping claims submitted by Client Care, and submit claims for other departments as required.
• Assist with international shipping compliance, including use of HS codes and product descriptions, while maintaining the shared compliance file used across departments.
• Support compliance with shipping portals (i.e. CARM, ACE) and export declaration submissions (i.e. CERS, EEI/SED forms).

Reporting and Analytics

• Assist in monitoring and tracking shipping costs, and ensure accurate reporting.
• Support identifying cost trends and flag potential risks or opportunities to the Director of Supply Chain Operations.

Drive Operational Efficiencies

• Develop and maintain cross-functional relationships with Operations, Wholesale, Customer Care, Finance, and Production teams.
• Refine workflow and identify opportunities to improve operational productivity, quality, and efficiency.
• Oversee creation, implementation, and ongoing maintenance of standard operating procedures pertaining to logistics.

Team Member Expectations

We are looking for a compassionate and reliable individual who will lead with empathy, inspire their teammates with a strong work ethic, and support the growth of their peers through establishing relationships built on trust and respect.

As a brand, we have seen incredible growth and success through our team’s proactiveness, curiosity, and desire to learn while building. We look for team members who embody these traits and have the confidence and comfortability to collaborate laterally, communicate ideas effectively, and support the company’s goals.

Qualifications

• 2-4 years of experience in logistics, shipping coordination, or supply chain support.
• Experience working with 3PLs, freight forwarders, and carriers across multiple shipping modes (LTL, air, ocean, and courier).
• Proficiency in ERP systems preferred, with experience in NetSuite considered an asset.
• Strong understanding of shipping documentation and international compliance requirements.
• Exceptional accuracy and attention to detail.
• Strong time management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment.
• Excellent communication and interpersonal skills to collaborate across multiple teams.
• Proactive problem-solving mindset with the ability to work independently.
• Adaptable, resilient, and capable of thriving under tight timelines and shifting priorities.

Location

We have flexible working arrangements for the team. This role will be in-office a minimum of 2 days per week.

Perks

• 3-weeks vacation + 3 float days + Summer Fridays (we close the office early at 1 pm)
• Your birthday off!
• A comprehensive benefits program + health care spending account
• Parental Leave Top-Up
• Perks on JENNY BIRD products!

JENNY BIRD does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email.