Senior Sales Engineer - Strategic Accounts

Senior Sales Engineer - Strategic Accounts

About Nitro

Nitro is a global SaaS leader for seamless digital document workflows, offering a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, Nitro serves 67% of the Fortune 500.

How We Work

We empower talented individuals to excel and collaborate through five guiding principles:

• One team, One mission — We are building an environment where everyone feels part of something bigger than themselves.
• Own it — We take full ownership of our actions and decisions and lead with a solutions-focused mindset.
• Accountable to our customers — We are dedicated to our customers and keep our commitments.
• Excellence in execution — We deliver high-quality results with passion and precision.
• Be bold, fail fast, learn faster — We iterate toward improvement and innovation.

The Role

As a Senior Sales Engineer (Strategic Accounts), you will partner with Strategic Account Executives to drive enterprise sales opportunities. This hybrid role blends deep technical expertise with strong business acumen to craft solution strategies, deliver persuasive product demos, and guide pilot evaluations. You will be the technical lead in customer conversations, translating complex requirements into tailored solutions and ensuring technical alignment with commercial strategy. This role reports to the SVP, Customer Experience and collaborates with Sales, Product, Engineering, Customer Success, and Support.

What You’ll Be Doing

• Partner with Strategic Account Executives to provide technical insight and solution guidance that drives new business.
• Own the technical pre-sales process, including discovery, requirements gathering, product demos, and pilot deployments.
• Tailor and deliver impactful demos that connect Nitro’s platform to customer pain points and ROI drivers.
• Provide hands-on support to pilot participants, including configuration (SSO, SMTP), user onboarding, and troubleshooting.
• Articulate complex product capabilities in business terms to C-level, technical, and line-of-business stakeholders.
• Collaborate with Product and Engineering to surface feedback and influence roadmap prioritization.
• Coordinate with Support and Customer Success to ensure smooth transitions from pre-sale to post-sale engagement.
• Assist with RFPs, technical documentation, and security reviews as part of enterprise procurement cycles.
• Stay up to date on Nitro’s platform and competitive landscape to support positioning and objection handling.

Success Criteria

• Translate business objectives into solution recommendations and quantify value.
• Build trust and influence both technical and non-technical stakeholders.
• Experience conducting large-scale assessments/evaluations, managing expectations and deliveries across complex systems and teams.
• Excellent communication and presentation skills with a confident, persuasive presence.
• Comfort leading technical conversations with enterprise IT and strategic sales with senior leaders.
• Strong project management and ability to manage multiple pre-sales engagements concurrently.
• Collaborate cross-functionally to remove friction and accelerate deals.

Requirements

• 5+ years in a customer-facing technical role (Sales/Systems Engineer, Solutions Consultant, Technical Account Manager, Pre-Sales Engineer, etc.) within an enterprise SaaS environment.
• Solid understanding of modern IT infrastructure including MS Windows, Azure, Active Directory, SSO/SAML, and REST APIs.
• Hands-on experience with SaaS integrations, cloud deployment models, and pilot implementation processes.
• Familiarity with digital document workflows, PDF productivity tools, or eSignature platforms is a plus.
• Experience supporting enterprise sales teams and engaging in commercial strategy is highly desirable.

Nice To Have

• Background with PDF tools, document management systems (DMS), or managed print services.
• Understanding of eID, digital signatures, and compliance requirements in regulated industries.

Why Nitro?

We offer regular benefits and programs (health, dental, vision, retirement) plus initiatives like:

• Flex Time Off — Work-life balance with flexible time off for holidays, family events, or appointments.
• Hybrid Work — Hybrid model with three days in global offices (Toronto, Dublin, Antwerp, Porto, Melbourne) and two remote days per week.

Benefits

Nitro provides a comprehensive benefits package including health insurance, dental and vision, wellness perks, and pension/401k matching where applicable. Nitro strongly encourages applications from all qualified individuals regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status, and offers accommodations during the interview process.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Software Development