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Call Center Agent (Insurance)

Call Center Agent (Insurance)

Recrute ActionMarkham, ON, ca
2 days ago
Salary
CA$19.15 hourly
Job type
  • Full-time
  • Temporary
  • Quick Apply
Job description

Job Description

Call Center Agent (Insurance)

This is an exciting open role for a customer-focused professional to join our client in the insurance industry. The position is currently transitioning to a hybrid work model, combining both on-site and remote work. All training, approximately two weeks in duration, will take place on-site to ensure you are fully prepared for success.

What is in it for you :

  • Hourly salary of $19.15.
  • 3-month contract.
  • Full-time position : 37.50 hours per week.
  • Weekday schedule : Adhere to contact center hours (8 : 00 am to 8 : 00 pm).
  • Core shifts are assigned based on tenure and business needs.
  • Training : On-site training for approximately two weeks.
  • Enjoy the flexibility of hybrid work.

Responsibilities :

  • Handle a minimum of 70 calls daily, striving for high performance by managing up to 100 calls.
  • Deliver exceptional service to customers and brokers by managing billing inquiries professionally, promptly, and courteously.
  • Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
  • Accurately interpret customer needs and respond with professionalism.
  • Communicate clearly and empathetically with customers via phone and email, providing detailed information about programs and services.
  • Act as an ambassador, supporting inbound insurance and claims inquiries with efficient triage to the appropriate teams.
  • Systematically gather relevant information to create a seamless customer experience.
  • Take ownership of customer relations, ensuring issues are resolved with a commitment to follow-through.

    • What you will need to succeed :

  • Previous customer service experience, preferably in a call center environment.
  • 1–2 years of experience in a contact center environment is preferred.
  • Strong communication and interpersonal skills, with professional telephone and email etiquette.
  • Proficiency in Microsoft Word, Excel, and various web-based applications.
  • Ability to multitask and adapt quickly in a fast-paced environment.
  • Problem-solving skills with the ability to analyze and resolve customer concerns effectively.
  • Flexibility with working hours based on business needs.
  • Consistent attendance and punctuality.
  • Prior experience in customer service roles is an asset.
  • Bilingual in English and French to support clients in both languages is an asset.

    • Why Recruit Action?

    Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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