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Service Advisor

Service Advisor

Mississauga Harley-DavidsonMississauga, ON
25 days ago
Job type
  • Full-time
Job description

WANT TO WORK for one of Canada’s Best Managed Companies?

Dilawri Group is now actively searching for a  Service Advisor  to join the team at Mississauga Harley-Davidson

We have a state-of-the-art facility with 7 service bays and a vibrant community of riders located within 25kms of our store in all directions. our team knows the Harley-Davidson community well.

As a forward-facing customer focused staff member, you will bring a positive, sales oriented attitude to work and assist our customers with their routine maintenance and performance upgrades for their beloved H-D bike.

Working closely with the Service team, you will promote our unique Rewards+ program to all clients.

You will schedule pick-ups and drop-offs of customer bikes. You will schedule work for technicians and generate business through phone calls, SMS messaging and email outreach. Customer follow-up after work will also be part of the role. CXI scoring will be a performance metric of this role.

Work schedule is Monday – Friday 9 : 30am – 5 : 30pm during the fall-winter-early spring seasons. The summer riding season schedule will include alternating Saturdays.

Experience in Motorcycle or Automotive parts and / or Service is an asset, but if you bring the will we will educate you on the skills needed to accel in the role.

Responsibilities :

  • Tower operate all work
  • Provide front-line customer service and sales for the Service Department
  • Greeting customers on the phone or in the Dealership
  • Handle internal sales to service processes - communicating with all techs
  • Providing repair recommendations
  • Explaining the nature of repairs
  • Advising customers how to look after their vehicles
  • Scheduling appointments
  • Scheduling transportation
  • Warranty administration
  • Selling labour
  • Providing an extraordinary experience for all customers

Qualifications :

  • Auto / Motorcycle advisor experience required
  • H-D exposure and lifestyle a considerable asset
  • Experience as an automotive or powersports advisor, but not mandatory
  • Dealer VU experience preferred but not mandatory
  • An aptitude for customer relations / service
  • Strong communication skills
  • Ability to sell required maintenance
  • Ability to work as a part of a TEAM
  • Ability to work in a fast-paced environment
  • M license preferred but not mandatory
  • What We Offer :

  • Competitive compensation
  • Lucrative bonus plan
  • Appealing benefits plan
  • Employee support and training programs
  • Wide array of career growth and advancement opportunities
  • Employee discount programs
  • Work-life balance