Quality Specialist

Unit Summary

The Trauma and Burn Program provides local, provincial and national leadership collaborating with community partners to support the delivery of high-quality patient care in a safe, effective and efficient manner. The Trauma and Burn Program is responsible for the collection, validation, and reporting of trauma and burn data.

Position Summary

The Quality Specialist plays a critical role in advancing the Trauma and Burn Program’s Quality initiatives by supporting the development, implementation, maintenance, and evaluation of processes that ensure compliance with patient care standards, program requirements, and reporting obligations. This position drives meaningful improvements by facilitating quality projects using proven methodologies, developing and coordinating Standard Operating Procedures, and organizing internal audits while supporting external audits such as verification processes. The role emphasizes building strong relationships and engaging stakeholders to foster collaboration, conducting root cause analyses to identify underlying issues, and developing actionable plans to ensure effective loop closure. Additionally, the Quality Specialist monitors non-conformances, manages occurrence reporting and corrective/preventive actions, and leverages data collection and analysis to uncover opportunities for impactful change—ultimately contributing to safer, higher-quality care for patients.

Schedule Work Hours

Monday to Friday; days

Qualifications

• Masters degree in related field (Business, Health Care, Industrial Engineering, Epidemiology)

• Expert knowledge and/or advanced certification in process/quality improvement methods and tools (e.g., Lean, Six Sigma).

• Work experience in, or applicable to, hospital settings, and health care and service delivery issues across the continuum of care (e.g., acute, community, long-term care, private practice, planning and policy).

• Experience with (re)designing and optimizing processes, resource utilization, work flow, and patient /customer experience.

• Experience accessing, synthesizing and leveraging the most current knowledge (research literature, publications) to inform evidence-based decisions and support change and improvement.

• Demonstrated sophisticated use of various data sources (e.g., external benchmarking reports, internal databases, work load measurement, satisfaction surveys, and quality of work-life surveys).

• Demonstrated ability to identify, collect, analyze, interpret, and realize value-add from data relevant to opportunities, questions and problems at hand.

• Proven skills in statistics and experimental design and a commitment to learning.

• Demonstrate expertise and ability to train, teach and coach individuals and teams in the application of quality improvement methods and tools.

• Proven project management skills to ensure improvement initiatives are planned and executed according to established time, budget and other resource constraints.

• Proven leadership abilities, effective communication (written and verbal), report writing, business case development, facilitation and coaching skills, and the ability to design and deliver effective presentations.

• Knowledge of effective change management strategies and proven success as a change agent.

• Possess excellent interpersonal skills dealing/collaborating with diverse professional stakeholder groups in both “corporate” and local situations.

• Proficiency in use of office support software (Word, Excel, PowerPoint, Adobe, MSProject, and Access) and in use of statistical software packages (e.g. Minitab, SPSS-PC, Process MA) and process design/improvement software packages (e.g. Simul8, Med Model, Arena, Visio)

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.