Manager, Operations - #2023-9298 (reqID)

Description

Position at Dynacare Job Posting : Manager, Operations Location : Ottawa, ON (onsite) Status : Full-time permanent Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible.

When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose.

We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and .

Are YOU our next Manager, Operations? As a Manager, Operations , you will be accountable for ensuring efficient operation of the transportation department, through effective supervision of employees assigned and develop performance standards for all supervised staff.

You will also ensure employees deliver prompt and courteous service promoting a professional patient environment and maintain and develop professional relationships with existing and potential clients.

Lastly, you will ensure that standards for technical efficiency, quality control and government regulations are met. Why Dynacare is an amazing place for YOU :

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference :

• Manage Dynacare’s logistics and transportation including onboarding new clients and customers
• Provide information into Director’s operational plans and strategies
• Provide managerial leadership on the ground to a team of direct reports including drivers, shipper / receivers and mailroom / distribution clerks
• Build direct reports’ capabilities by providing training in a variety of areas including customer service and

provide effective change leadership to direct report team

• Build synergies, methodologies and business solutions that will enhance business growth with support to
• clinical and business support departments
• Develop and execute a 3 to 12 month business plan that is in line with the organization’s objectives for

Dynacare’s growth and operational excellence

• Interact with customers and clients regarding re-issues resolution
• Build and sustain effective cross-functional relationships with Dynacare
• Ensure business plans and deliverables of direct report positions, Couriers, Mail Distribution, Customer Service Orders and Warehouse are aligned and integrated, stratum appropriate and cascade throughout Logistics to achieve performance expectations and decided metrics
• Strategically plan and identify for Transportation, Distribution, Warehouse and Customer Service the necessary budget requirements, the provision of Route design with GPS Technology and cycle inventory checks to position Logistics for the 21st century and the acquisition and talent pool development of optimal human resources
• Develop and nurture a culture of safety, quality, service, performance, innovation, adaptability and fair treatment of direct reports
• Establish and enhance the Dynacare Customer Services Orders (CSO) profile in the industry and community
• Recommend customer service and logistics policies, standards and practices to immediate manager

What YOU bring to the role :

• You understand transportation routes and how they can be manipulated for greater efficiency
• Understand the application of WHMIS and the Transportation of Dangerous Goods Act and how it relates to daily operations
• Advanced understanding of Warehouse and Distribution processes (including GPS and related technologies) and methodologies to drive and improve the business cycle
• Understand Syndicated Driver and Syndicated Distribution processes and best practices (include merchandising concepts and practices)
• Possess proven customer service / customer interaction skills and selling aptitude
• Understand how to manage, mentor, train and coach personnel
• Understand issues that drive the business and how to effectively support the business to enhance growth
• Knowledge about Highway Traffic and Safety Act and how it affects a national logistics network
• Understand logistics process systems and its benchmarking trends
• General knowledge of medical laboratory operations
• Valid Driver license with clean abstract
• Experience with critical delivery systems
• Experience in providing on-going leadership to ensure full implementation and follow through of strategic plan.
• Proficiency in MS Office suite (Word, Excel) and other computer programs like Arc Logistics
• Ability to schedule personnel for daily operations as well as scheduling for vacations
• Capacity to complete and implement 3 to 12 month business plan
• Ability to conduct saving / cost opportunity analysis and budget monitoring
• Ability to manage multiple ongoing projects from initial solution design through implementation
• Proficient in applying effective performance management and managerial leadership skills
• Ability to support and collaborate with cross-functional teams within the organization for continuous improvement
• Communicate effectively at all levels of the organization
• Lead by example with the highest standards of ethics
• Critical problem solver with strong negotiation skills

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a Top Employer for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people.

If you are looking for a meaningful career where you can support healthy lives with commitment and care we would like to meet you.

We hope you will join us in our journey to become Canada’s health and wellness solutions leader.