Customer Service Assistant (Binbrook)

Join to apply for the Customer Service Assistant (Binbrook) role at Thrive Group .

We are currently hiring a Part-Time Customer Service Assistant to join our team at the AbleLiving Binbrook Location. AbleLiving Services is part of the Thrive Group and is a not-for-profit organization that provides services funded through Ontario Health. AbleLiving opened its doors in 1978 and the Binbrook location provides supports for individuals with disabilities, seniors, and those with long-term chronic ventilation support needs. The Binbrook location is a 50+-bed home that includes permanent beds, transitional beds, and 6 beds for clients who require ventilator assistance.

Under the direction of the Community Services Manager, this position is responsible for providing a variety of customer service functions for our health care services at our Binbrook congregate program.

Position Summary

The Customer Service Assistant will provide support to Binbrook employees and clients by performing reception duties and frequently serving as the initial contact for clients and other individuals using our intake services. Other responsibilities include :

• Providing schedule support and planning to community teams and programs
• Managing phone calls from employees and clients in the community
• Inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
• Utilizing client database and software management programs
• Assisting with preparing and posting staff schedules
• Assisting with preparation of payroll, including timecards

Requirements

Benefits

Job Type : Part-Time, contract 4 months.

We are currently hiring to fill an existing / new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and is committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289‑309‑8477 or email hr@thrivegroup.ca.

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