VMI Coordinator

Join to apply for the VMI Coordinator role at DGI Supply . The Industrial Vending Machine Replenisher (aka Customer Support Coordinator) is responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule while maintaining accurate inventory levels. They will ensure the vending machines are in proper working order and appear in optimal condition for the customer by performing routine maintenance and break / fix activities on DGI’s VMI solutions. The role serves as the conduit connecting the customer with sales and customer service, ensuring we exceed expectations on a weekly basis. It also functions as a training ground and benchmark for future growth within the organization.

Responsibilities

• Travel to and replenish inventory at multiple customer locations; perform repairs on vending equipment and respond to any issues or problems.
• Organize and pack van with inventory for deliveries and replenishment.
• Load and unload product properly on DGI vehicles.
• Ensure the DGI vehicle is clean and tidy by the end of each business day; report any vehicle maintenance issues.
• Perform cycle counts to maintain inventory accuracy and work with the inventory team to resolve any discrepancies.
• Ensure clear communication of assigned vending accounts with internal departments where issues arise.
• Provide after‑hours support for down equipment (less than 5 % of the time).
• Perform weekly stock replenishment to all assigned accounts.
• Assist APS OPS Tech Support in repairing any down systems.
• Perform preventive maintenance on all equipment at each customer weekly.
• Support customer requests for assistance during visits to their facilities.
• Monitor reports to take action when needed (e.g., Expedited Reports, Cycle Counting, ScaleMate Error, etc.).
• May update machine database, adding new customer employees, pictures, or descriptions as needed.
• May assist in helpdesk functions when required.
• Perform basic sanitation duties on vending equipment and company vehicle to maintain a clean and safe environment.
• Observe all safety policies and procedures of both DGI and customer facilities; wear steel‑toed shoes at all times.
• As requested by manager, may occasionally provide warehouse support.
• Adhere to the DoALL Fleet Vehicle Policy.
• Other duties as assigned.
• Reports to the APS Service & Support Supervisor, APS Service & Support Lead, or APS Sales & Support Manager.
• Salary range : $46,000 – $50,000 per year.

Skills and Experience Required

Physical / Mental Requirements

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Wholesale

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