Manager, Change Enablement

Manulife is a leading international financial services provider helping people make decisions easier and lives better. Help shape the future you want to see and discover that better can take you anywhere you want to go.

The Manager Change Enablement leads the design and execution of adoption strategies that ensure Manulife Banks transformational programs - spanning digital operational and cultural domains - deliver measurable lasting impact.

This role bridges enterprise strategy and human behavior translating complex organizational initiatives into actionable plans that foster readiness engagement and sustained adoption. Accountable for embedding structured change-management practices within the Sales Enablement & Effectiveness function the Manager anticipates resistance mitigates risk and ensures collaborators are informed prepared and motivated to evolve.

Working in close collaboration with Sales Product Technology Compliance and HR this position governs readiness assessments collaborator impact analyses and reinforcement frameworks.

The incumbent acts as both strategist and practitioner: designing adoption playbooks facilitating workshops and coaching leaders to become active change champions. The role demands political acuity data-driven insight and a deep understanding of how culture and process intersect to drive performance.

Through disciplined leadership and influence the Manager ensures every change initiative strengthens operational capability advisor satisfaction and the overall resilience of the sales organization.

Job Requirements:

• Minimum 7 years experience in change management or organizational development within financial services or other regulated sectors.
• Proven record leading enterprise or large-scale adoption initiatives.
• Certification in PROSCI/ADKAR or equivalent methodology.
• Demonstrated ability to manage complex collaborator networks and competing priorities.
• Strong facilitation and communication skills with comfort presenting to executive audiences.
• Experience developing change metrics and adoption dashboards.
• Advanced analytical planning and documentation skills.
• Strong understanding of governance risk and compliance requirements.
• Excellent interpersonal awareness and conflict-management ability.
• Proficiency with Microsoft Office Power BI and collaboration platforms.

Preferred Requirements

• Bachelors or Masters Degree in Business Organizational Psychology or Communication.
• Bilingual (English/French).

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.