Job Title: Digital Sales Personal Lines Insurance Broker
Location: Hamilton, Ontario
Department: Digital Sales
Job Type: Full-Time, In-Office
About Us
We are a proud, family-owned insurance brokerage with deep Hamilton roots dating back to 1895. What began as a small three-person office has evolved into a thriving organization with five locations and over 100 team members across Southern Ontario. Guided by our core values, we continue to grow while staying true to our mission of delivering exceptional client service.
We offer a full suite of insurance solutions, including business, commercial auto, personal home and auto, recreational coverage, and specialty products. Our commitment to innovation and our people-first culture is foundational to everything we do.
Position Overview
We are seeking a motivated and digitally savvy Digital Sales Personal Lines Insurance Broker to join our team. In this role, you will connect with warm leads generated through our digital platforms, guide prospective clients through their insurance options, and provide tailored solutions that support their peace of mind.
If you are results-oriented, client-focused, and energized by a fast-paced digital environment, you will thrive here.
Key Responsibilities
Respond promptly and professionally to all incoming personal insurance leads
Utilize our award-winning lead management system to track, manage, and follow up on sales opportunities
Offer expert insurance advice while delivering an exceptional client experience
Assess client needs and recommend the most suitable insurance products
Follow established sales processes and meet defined performance targets
Adhere to internal underwriting guidelines and industry compliance standards
Accurately document all client interactions and insurer correspondence
Partner with team members to continually enhance our sales processes and service delivery
Qualifications & Skills
Active RIBO license (required)
Strong communication skills with confidence in client-facing interactions
Previous experience in sales or customer service
Enjoys building rapport and helping clients make informed decisions
Ability to prioritize tasks in a fast-paced, high-volume environment
Valid G-class driver’s license
Collaborative team player with a positive mindset
Industry designations such as CAIB or CIP considered an asset
Experience with CRM or lead management systems is an advantage
Work Environment & Schedule
Fully in-office role
Monday to Friday, 8:30am–4:30pm
Early Friday closures during long weekends (May–October)
Supportive, collaborative team environment
Compensation & Benefits
Competitive salary with performance-based growth potential
RRSP matching program
Comprehensive Group Benefits Plan (health, dental, vision)
Employee Assistance Program
4 weeks vacation, plus paid personal days
Extended paid break during the Christmas season
Professional Development
Continuing education support and opportunities to pursue industry designations
Access to modern tools, technology, and collaborative office spaces
Clear advancement pathways within our growing organization
Unique Perks
Full commission on personal home and auto policies
Regular team social events and company-wide celebrations
Work with cutting-edge insurance technology and enjoy broad market access
If you're passionate about helping clients protect what matters most and want to build a rewarding career with a forward-thinking brokerage, we’d love to hear from you.
Digital Sales, Personal Lines • Mount Hope, ON
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