Infrastructure Support Engineer

Plan and execute enterprise changes and maintenance to provide minimal disruption to the production environment.

Follow established Service Now guidelines for implementing change into the Production environment.

Strong knowledge of Windows server environments| Windows 11| Dynatrace| HP Web Jet Admin| HP Security Manager| Celiveo| Ricoh SLNX| VPSX| Azure Active Directory| Power Shell scripting.

Microsoft Azure-Cloud SaaS PaaS| Windows Server| SQL Reporting|

Responsible for ensuring day to day problems of a technical nature within the mainframe systems are dealt with quickly and efficiently or otherwise escalated to the appropriate areas within Technology and Operations.

Experience in implement infrastructure solutions and Automation tools| Vulnerability management| monitoring systems to detect and respond to security incidents and security best-practices.

You also have a working understating of IT infrastructure and Enterprise Delivery Framework and knowledge of ITIL| Agile frameworks|

Conduct regular endpoint infrastructure assessments and environment health check scans to identify potential system weaknesses.

Ensure that endpoint security systems are configured and maintained in accordance with security best practices and industry standards.

Responsible for managing the day-to-day administration| planning| and problem-solving for print endpoints

Maintenance of all documentation as it relates to configuration| processes| service records| asset inventories| topologies| administration manuals| job instructions| etc.(asset)

Determine and evaluate system specifications| based on organizational needs and goals

Communicate| and reinforce procedures and best practices for the IT Team and offer technical mentorship and troubleshooting assistance to junior team members

Responsible for following up on all outstanding problems to reduce the possibilities of future service outages andor interruption| degradation.

Responsible for the seamless implementation of all software changes.

Deal with senior engineering team to ensure prompt follow up on problems and preventive maintenance requirements.

Integrate with the teams on-call processes and procedures| working on a rotating basis| and respond to after-hours and weekend support calls.

247 on call work on rotational basis.

Problem solving| technical writing| analytical skills| skills for time and priority management| works well under pressure and tight timelines| able to work effectively with little supervision| able to explain complex issues to colleagues| stakeholder| and management alike