Responsibilities
- Supporting dealer technicians with diagnosing and solving technical concerns, diagnosing systems using electronic test equipment, sharing knowledge on adjustments and settings for hydraulic, electrical and application performance, and assisting with procedures related to equipment repair and preventative maintenance
- Answer technical questions from our dealers or from our Field Service people using personal knowledge, experience, and available reference sources
- Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships, and customers to improve uptime
- Document all technical questions and data into a contact management system for : future reference by other Technical Support Specialists; crafting additional technical guides to allow Dealers to search the self-help database for technical solutions; delivery to CNH Industrial Quality, Engineering, and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of our products
- Manage relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial construction equipment
- Become a “product expert" on assigned products
Qualifications
Bachelor's Degree or equivalent experienceOR Associate's Degree or equivalent experience with 3+ years of technical experience with mobile equipmentOR a High School Diploma or equivalent experience with 5+ of technical experience with mobile equipment2+ years of mechanical experience, specifically working with mobile equipment (trucks / automotive / power sports / agriculture / construction)Start times may vary between 7AM and 10AM CST and will require the occasional Saturday during peak seasonComputer skills including daily use of Microsoft Office products like Outlook, Teams, Excel. This position requires detailed documentation capabilities.Ability to travel 10%+ including making field visits to dealers and / or end users.Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.