Manager, Housekeeping Services

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients / clients / residents and families : Reporting to the Director, Housekeeping Services, the Manager is responsible for the effective and efficient provision of Housekeeping Services within assigned service area in Fraser Health (FH).

Provides leadership and direction to all staff within assigned service area. Ensures the appropriate planning, implementation, monitoring and evaluation of related financial, human and physical resources.

Responsibilities Administers housekeeping service integration and coordination. Participates in strategic planning and evaluation of housekeeping services within assigned service area of Fraser Health (FH).

Reviews and evaluates housekeeping service strategies, systems, programs and outcomes to ensure alignment with FH strategic plan.

Participates in the development, implementation and monitoring of departmental goals and objectives, policies and procedures whilst ensuring the delivery of effective and efficient services.

Participates in the monitoring, analysis, and reporting of quality assurance and control imperatives for housekeeping services.

Assists in implementing, managing and conducting audit programs such as visual, observational, ATP, UV marker, hand hygiene, etc.

Reviews effectiveness of audit programs and discusses findings with Director and leadership team. Ensures completion of follow-up actions as required.

Forecasts and recommends long and short-term fiscal planning including resource allocations for existing and new programs.

Participates in annual capital and operating budgets for Housekeeping Services. Ensures efficient utilization of financial resources within the objectives, plans and budgets of Housekeeping Services.

Completes variance analyses of the allocated budget, reports significant issues and provides recommendations for budgetary adjustments.

Develops and recommends organizational structures that reflect the operational needs of FH. Manages the recruitment, mentoring and development of assigned staff.

Conducts employee performance reviews, coaching sessions and facilitates goal setting. Identifies training and / or educational requirements as needed.

Ensures the implementation of current human resource standards and procedures, as well as compliance with applicable acts, regulations and collective agreements.

Interprets and administers collective agreements covering all bargaining unit employees. Investigates and responds to grievances as well as routine and confidential employee issues.

Disciplines and initiates employee terminations when required. Attends Third Party hearings with the representative of the Employer.

Liaises with internal stakeholders and participates on committees to identify housekeeping requirements, and to plan effective services and programs to meet the needs of FH.

Qualifications Education and Experience Baccalaureate Degree in Business Administration or related discipline plus a minimum five years' recent related managerial experience leading housekeeping services initiatives in a health care environment or an equivalent combination of education, training and experience.

Competencies LEADS Capabilities : Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional / Technical Capabilities : Demonstrated ability to lead, plan, manage, implement, organize and problem solve.

Demonstrates ability to communicate effectively including collaborating within a team environment and to make presentations to groups.

Demonstrated ability to function effectively in a highly dynamic environment. Demonstrated ability to be effective in an environment subject to continuous change.

Working knowledge of applicable regulations, legislation and collective agreements. Computer literacy with word processing, spreadsheets and database programs.

Physical ability to carry out the duties of the position.