Professional Services Manager - North America

Job Summary

The Professional Services Manager, North America is responsible for overseeing service delivery, ensuring exceptional client satisfaction, and driving operational excellence across the region. This role combines strategic leadership, team oversight, and cross-departmental collaboration to ensure services are delivered effectively and in alignment with organizational goals.

Key Responsibilities

• Lead, coach, and manage the professional services team to meet business targets and financial objectives.
• Create and execute strategies that enhance service quality and strengthen the client experience.
• Partner with the sales team to review, refine, and finalize Statements of Work.
• Oversee ongoing project execution, resource planning, and risk mitigation.
• Track key performance metrics and introduce initiatives to improve operational outcomes.
• Maintain strong client relationships, proactively resolving issues and ensuring long‑term satisfaction.
• Deliver regular reports on operational performance, team productivity, and service delivery KPIs.
• Recruit, onboard, and develop team members to foster a high‑performing, growth‑oriented team.

Qualifications

Preferred skills

Personal attributes

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