Restaurant Operation Manager (Multi-Unit)

Friendly Fast Foods Inc. in Vernon, British Columbia, (2739 30th Street, Vernon, BC V1T 5C6) is seeking a Multi-Unit Restaurant Operation Manager to start immediately in our Northern BC area of operations. Cities of services include, 100 Mile House, Williams Lake, Vanderhoof, Burns Lake, Smithers, Terrace and Kitimat. A valid driver’s license and the ability and willingness to do up to 60% overnight travel are required. If not already residing in the area, relocation to a mutually agreed upon location in the area would be expected.

Base Salary: $54,000 to $76,500 annual - depending upon experience

Hours Per Week: 40
Language: English
Education: Secondary School Certificate or equivalent
Experience: 5 years’ experience in Restaurant Management within the previous 10 years.

Benefits Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, and AD&D, along with an optional, employee‑contributed Group RRSP.

The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed.

ROLE

The Restaurant Operation Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB, Employment and Health Regulations, the development of a motivated and productive team of employees, and ultimately, the growth and profitability of the business. The primary responsibility is to ensure that our restaurants achieve operational, financial and people development targets.

RESPONSIBILITIES

Operations

• Balance key goals – high quality, speed of service and cost control through effective management of the operating system.
• Maintains A&W standards and conducts various Performance reports regularly; recognizes areas for improvement and acts where improvement is needed.
• Makes sure all equipment and facilities are in good condition, and plans for maintenance and repairs.
• Working knowledge of climate goals, ensuring they are practiced daily.

Human Resources

• Trains, develops, confronts poor performance.
• Leads meetings.
• Ensures staff safety and a healthy, motivating work environment applying Daily Climate.
• Documents critical incidents and reports them to key individuals.
• Ensures monthly Health and Safety meetings are completed and takes corrective action.
• Has knowledge of HR policies and makes sure they are enforced.

Financial

• Manages inventory control.
• Applies cash and food cost management principles.
• Ensures restaurant profitability by managing costs to set thresholds and goals for profitability.

Customers

• Ensures that cleanliness standards and safe food handling practices are met.
• Ensures high level of service to guests through efficient preparation, stocking, and staff positioning, including self.
• Manages accidents or complaints, implementing service recovery program.
• Ensures teams appearance is to standard.

QUALIFICATIONS

• Strong interpersonal skills and proven leadership.
• Demonstrated skill in running a profitable restaurant with high operating standards.
• Expertise in all restaurant positions.
• Complete knowledge of operating systems and operating standards.
• High interest in developing others.
• Ability to complete accounting and administrative aspects of the operation.
• Valid Driver’s license.
• Willingness to travel up to 20 days per month in all weather conditions (assuring reasonable safety).

PREFERED SKILLS

• Acceptable English Language oral and written business communication skills.
• Competency in Windows 11 and MS365 for Business.
• Ability to give presentations.
• Ability to build and maintain positive relationships with colleagues and suppliers.

ADDITIONAL NOTES

Physical Demands

• Standing and walking for extended periods
• Some heavy lifting

Posted: August 8, 2025

How To Apply:

Please ensure that you provide a current and relevant resume, including pertinent work experience and references. If you are not currently authorized to work in Canada, we will not consider your application.

We strongly encourage candidates to apply through the available links for priority processing. Only if the link is not working, you may apply with your resume:

• By mail: Recruitment - A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6
• Through our Career Page:
• In person at the location

If you are viewing this ad, the position has not been filled. Only qualified applicants will be contacted for assessments and interviews.

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