Retention Administrator YWCA Employment Centre (2425 Eglinton Avenue East)

Employment Type:Full-Time Contract
Position Status:New Position
Work Hours:35 hours per week
Salary:$50363 annually (Level 4) plus comprehensive benefits
Contract Duration:February 2 2026 to March 31 2027
Location:2425 Eglinton Avenue East Suite 303 Scarborough ON M1K 5G8
Internal Application Deadline:Monday January 19 2026
JOIN OUR TEAM
YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans intersex non-binary agender and/or Two-Spirit. We encourage applications from women and gender diverse people from all races ethnic origins religions abilities and sexual orientations.

The Retention Administrator provides essential client administrative and technical support as part of the
team ensuring accurate and timely tracking of employment outcomes and compliance with funder
requirements. The Retention Administrator plays a supportive role in sustaining post-employment engagement by maintaining consistent client communication flagging support needs and contributing to outcome achievement through education and documentation support.

ABOUT YWCA TORONTO YWCA EMPLOYMENT CENTRE (2425 Eglinton Avenue East)
YWCA Toronto Employment Centre at 2425 Eglinton Avenue East is a customer-focused program model for job seekers and employers with focus on women young women and gender-diverse people. This program is also open to men. The YWCA Toronto Employment Centre is part of the Integrated Employment Services (IES) in Toronto under WCG International Consultants Ltd. as the Service System Manager funded by the Ministry of Labour Immigration Training and Skills Development through their Employment Ontario Division (EO). We act as a one-stop service for all jobseekers and employers. We use our resources to support all job seekers especially those more distantly removed from the workforce to reach their goals.

KEY RESPONSIBILITIES

• Manages a caseload of clients post job start and monitors their progress towards one year of sustained employment aligning with funders Key Performance Indicators (KPIs).
• Maintains ongoing client communication through phone email video calls and text ensuring timely follow-ups as per funder guidelines.
• Conducts monitoring/retention verification at 1 3 6 and 12-month intervals using various communication methods (email fax phone employer site visits).
• Collects and uploads in WCGs Customer Relationship Management System (CRM) FutureFit AI (FFAI) proof of employment documentation to support outcomes and Performance-based funding (PBF) claims.
• Assesses client needs and collaborates with the Manager and the Employment Consultants to provide appropriate resources and referrals.
• Completes assigned monitoring caseloads effectively demonstrating strong organizational time management and attention-to-detail skills.
• Organizes employer Broker Incentive Agreement (BIA) payment requests once all required documents are verified.
• Ensures accurate record-keeping and provides proactive retention support to enhance client outcomes and facilitate Performance-based Funding (PBF).
• Stays current on local labour market trends community resources government employment programs and best practices in job search and career development.
• Guides clients in using digital tools and online resources to support job retention and workplace success.
• Targets: Contacts and monitors 320 clients per month (16-20 clients/day)
• Represents YWCA Toronto at internal and external events including job fairs employer sessions and community networking activities.

QUALIFICATIONS

• Undergraduate degree in Human Resources Career Counselling Marketing & Sales Business Administration or any other relevant field. (Cases for Equivalency will be considered);
• Minimum 2 years of experience in administrative support data entry or client service within a fast-paced professional environment.
• Experience working in employment services or familiarity with Employment Ontario programs
• Proficiency in digital tools including Microsoft Office Suite Adobe Acrobat DocuSign and client data systems (e.g. CRM).
• Strong organizational and time management skills with the ability to handle multiple priorities and meet deadlines.
• Excellent verbal and written communication skills and attention to detail.
• Ability to follow established processes maintain accurate records and ensure data integrity.
• Demonstrates professionalism and respect for confidentiality.
• Flexibility to work occasional evenings or weekends based on program needs.
• Able to work independently take initiative and adapt to shifting priorities
• Commitment to inclusive client-focused service in a diverse workplace

NB:
This is a 35 hours per week position; flexible hours required based on the availability of employers and employees; some work on evenings and weekends may be required.

WHAT WE OFFER:

• Comprehensive Medical Vision and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employers contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days 1.5 Days Per Month Sick Leave 12 Paid Holidays Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits Maternity/Parental Leave Supplementary Employment Benefits Educational/Sabbatical Leave and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants this position is not secondable.

Posting Date: January 8 2026

YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races ethnic origins religions abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.