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technical support supervisor
technical support supervisorD2L Corporation • Kitchener, ON, CA
technical support supervisor

technical support supervisor

D2L Corporation • Kitchener, ON, CA
20 days ago
Job type
  • Full-time
  • Permanent
Job description
  • Work Term : Permanent
  • Work Language : English
  • Hours : 40 hours per week
  • Education : No degree, certificate or diploma
  • Experience : 3 years to less than 5 years
  • Work setting

    • Computer hardware or software retailer / wholesaler
    • Relocation costs not covered by employer
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Provide customer service
    • Manage incidents
    • Supervision

    • 5-10 people
    • Computer and technology knowledge

    • SQL
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Honesty
    • Screening questions

    • Are you authorized to work in Canada?
    • Are you available for shift or on-call work?
    • Do you have experience working in this field?
    • Do you have the equipment you need to work from home (like internet and a workspace)?
    • Do you live near the job location?
    • Employment terms options

    • Early morning
    • Evening
    • Shift
    • Flexible hours
    • Employment terms options

    • Morning
    • Night
    • On call
    • Day
    • Weekend
    • Workplace information

    • Hybrid
    • Health benefits

    • Dental plan
    • Disability benefits
    • Health care plan
    • Paramedical services coverage
    • Vision care benefits
    • Financial benefits

    • Bonus
    • Group insurance benefits
    • Registered Retirement Savings Plan (RRSP)
    • Other benefits

    • Free parking available
    • Learning / training paid by employer
    • On-site amenities
    • On-site recreation and activities
    • Paid time off (volunteering or personal days)
    • Team building opportunities
    • Wellness program
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    Technical Support Supervisor • Kitchener, ON, CA

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