Practice Coach I

Our FYidoctors - Grande Prairie clinic is seeking a Practice Coach for a full-time role.

The Practice Coach will be responsible for coaching staff on processes, programs, and product, as well as for education. The Practice Coach will also become fully cross-trained so they can assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and / or customer service specialist.

This team member will work a schedule of 40 hours per week. Our clinic is open Monday through Saturday, availability to work evenings in required.

What Do You Bring

• College degree or equivalent experience
• Previous experience in customer service and retail preferred
• Two to four years management / supervisory experience
• Demonstrated skills in coaching and advising staff
• A proven track record of delivering the organization’s results through people
• General PC knowledge including Microsoft Office (Word, PowerPoint, Excel and Outlook)
• Strong leadership skills
• Comprehensive knowledge from operations, processes, and business implications
• Excellent organizational and time management skills
• Ability to respond quickly to changing priorities
• Excellent oral and written communication skills
• Strong influencing and negotiating skills
• Knowledge of current optical theory and merchandise is an asset
• Commitment to maintaining service and quality initiatives

What Will You Be Doing?

How You’ll Benefit

Why You Should Join Us :

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple : enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it. At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.