Production Support Engineer

Role Descriptions : APIs| AutoSys| Azure| Azure App Service| C| CyberArk| GitHub| GitHub Copilot| Java| Java SpringBoot| Kafka| .Net| Python| MS SQL| SAS| SQL| VBA| SFTP| and TIBCO.

Desirable Skills :

knowledge on Support ITSM Incident Management

Application Support & Upgrade SupportDiagnosis and Resolution

Experience on Java J2ee programming

SOAP based webservice and SQL for batch

Exposer to Spring

Hibernate

Unix

MKSStruts and JSF programming

Providing production support to applications running on Java and handling job abends

knowledge on Autosys

Acknowledge receipt and start to investigate

diagnose

and analyze the L3 application incident

Cooperate with the client for investigation diagnosis and analysis of L3 application incident

Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident

Documenting and Reporting

For a Priority 1 or Priority 2 Incident

following receipt of incident

till the resolution of that incident

Weekend on-call support

Mainframe Platform - exposure to tools / products like JCL

PROCS

TSO

ISPF

z / OS

IBM utilities

Exposure on Cobol and SAS programming

Mainframe data structures

ability to extract / manipulate data (use of VSAM

DB2)

SAS technology - Data review

coding SAS scripts and extracting reports

Experience of working in a client support role

Worked on support projects and resolved tickets within agreed Service Level Agreements

Providing production support to applications running on Mainframes and handling job abends

Keyword :

~Support Liaoning | ITIL| Java| Mainframe~

Skills : Digital : Python

Digital : Kafka

Digital : Spring Boot

Azure Data Factory

Experience Required :

6-8