Senior Analyst - Reporting and Analytics

Senior Analyst - Reporting and Analytics

Markham, ON, Canada

Overview

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers. Enercare is one of North America’s largest home and commercial services and energy solutions companies, offering comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role and Status

Role : Senior Analyst - Reporting and Analytics

Status : Full Time

Reports to : Manager, Data Strategy & Analytics

Location : Markham

Summary

The Senior Data Analyst role offers a unique opportunity to lead and innovate within the Data Strategy & Analytics team. This position combines advanced technical expertise with strategic business acumen to develop data-driven solutions that transform organizational decision-making. The ideal candidate leverages advanced tools, platforms, and methodologies to create impactful and user-friendly data products while fostering a collaborative team environment. This role focuses on utilizing Microsoft Fabric, AI / ML techniques, and data governance principles to address complex business challenges and deliver tailored solutions for critical business functions such as call center operations, back-office processes, finance, and marketing.

Responsibilities

• Develop comprehensive data models, reports, and visually appealing dashboards / KPI scorecards in Power BI to communicate critical insights effectively.
• Conduct data analysis and interpret trends and patterns using the Azure data platform, Microsoft Fabric, and other advanced tools, presenting findings to business stakeholders and recommending optimizations.
• Deliver tailored data solutions for key business functions such as call center operations, back-office processes, finance, and marketing, driving efficiency and insight-based decision-making.
• Apply AI / ML techniques to develop innovative solutions that address complex business challenges and improve organizational outcomes.
• Design and implement data governance frameworks to ensure data quality, integrity, security, and compliance across deliverables (experience with tools such as Microsoft Purview is a plus).
• Skillfully gather, validate, and analyze data from sources like SQL (Azure database) and Power BI, ensuring meticulous accuracy and completeness.
• Proactively assist the business in leveraging data and insights through Power BI to identify and stay ahead of emerging business trends.
• Evaluate business needs and objectives, identifying opportunities for data enhancement and further optimization.
• Apply design- and system-thinking concepts with an agile mindset to create and deploy incremental, viable data products utilizing in-house and open-source tools.
• Emphasize a customer- and stakeholder-focused approach, ensuring that data analysis outputs are easily consumable through intuitive visualization, presentation, and storytelling.
• Mentor and provide ongoing coaching to junior team members, fostering their professional growth and aligning team efforts with organizational goals.

Qualifications

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

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