Customer Education Manager

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud-based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s. Reported a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

Reporting to the Manager of Customer Education, the Customer Education Manager will design, produce, and maintain educational content for MaintainX’s customer education channels, including the customer academy and video library. The role focuses on authoring content that enables MaintainX users to develop core competencies through certifications and learning paths constructed from eLearning modules. You will work closely with the Client Success, Product, and Marketing teams to understand customer educational needs and integrate insights with our organizational vision. You will also lead localization efforts within the team, extending the reach of educational content to global audiences.

What You’ll Do

• Define educational content requirements in consultation with internal subject‑matter experts to support customers’ development of key MRO‑related skills and competencies.
• Research customer personas to understand what motivates them to learn about the MaintainX product.
• Use models such as ADDIE and SAM to develop instructional content that helps customers adopt new and existing MaintainX features.
• Manage the localization pipeline for educational content.
• Regularly audit educational channels such as the MaintainX Academy and MaintainX Video Library to identify content in need of updates.
• Develop and execute a content maintenance strategy calibrated to the product roadmap and customer engagement/impact.
• Help define the Customer Education roadmap in collaboration with your broader team.
• Provide consultation to other Customer Education team members on curriculum and content design.

About You

• Minimum of five (5) years experience in an education‑related role (e.g., Customer Education, Training & Enablement, Learning & Development, or teaching).
• Minimum of three (3) years experience developing eLearning content.
• Proficiency with video production tools such as Camtasia.
• Proficiency with course authoring tools such as Articulate, Adobe Captivate, or PaTable (presumed "Parta").
• Familiarity with learning management systems.
• Experience collaborating with subject‑matter experts (SMEs) for content ideation and review.
• Experience localizing educational content for global audiences.
• Strong ability to communicate technical concepts in accessible and concise language.
• Acute eye for detail regarding grammar, aesthetics, and consistency.

While not required, it would be great if you also have:

• Fluency in Spanish and/or French.
• Work experience in industrial maintenance and/or manufacturing.
• Experience using CMMSes and/or Enterprise Asset Management systems.
• Maintenance and/or reliability‑related certification (e.g., CMRP or CRE).
• Experience working for companies with rapidly changing products, particularly SaaS.
• Familiarity with project management tools (e.g., Jira, Notion).
• Familiarity with a Customer Academy LMS, such as WorkRamp or Skilljar.

About The Team

The Customer Education team ensures that any knowledge customers need to achieve their goals with MaintainX is at their fingertips. We apply a humble and empathetic design methodology that keeps the deskless workforce at the center of everything we do. We deliver content through eLearning and instructor‑led training channels to educate MaintainX customers in the medium that best suits their needs. Above all, we have an unwavering commitment to quality and accuracy that reflects MaintainX’s world‑class product.

What’s In It For You

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.
• A work culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values: Smart, Humble, Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile‑first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Education and Training
Industries: Software Development