Customer Service Representative

Are you known for your exemplary rigor and contagious dynamism? Our client, a global leader in the distribution of specialty chemicals, is seeking a Customer Service Representative to join their seasoned team in Boucherville.

This pivotal role combines the logistical management of complex orders with the maintenance of exceptional business relationships. If you are looking for an environment where people are the top priority and where routine doesn't exist, this Customer Service Representative position in Boucherville is for you!

Advantages
Competitive salary between $65,000 and $70,000, based on experience.

Four (4) weeks of vacation starting in your first year.

Hybrid work model (50% remote) for a true work-life balance.

Comprehensive group insurance (50% employer-paid).

Employer RRSP contribution of up to 4%.

Annual bonus based on individual and corporate performance.

Dynamic corporate culture with an active social committee and regular activities.

Thorough training provided by dedicated mentors ("Master Trainers").

Responsibilities
Manage the full order cycle, from email receipt to shipping coordination.

Ensure rigorous follow-up on inventory levels and delivery timelines with warehouses.

Act as the primary point of contact to resolve non-conformities or logistical issues.

Collaborate closely with outside sales representatives and financial services.

Participate in occasional in-person client visits to deepen your technical knowledge.

Maintain an accurate database in compliance with strict industry regulations.

Qualifications
Perfectly bilingual in both oral and written communication (French and English).

Exceptional attention to detail: You understand that a product error can have a major impact.

Ability to manage multiple priorities simultaneously in a fast-paced environment.

Proactive and "sharp" personality, endowed with an excellent sense of humor.

Previous experience in B2B customer service or administration (an asset).

Summary
Does this Customer Service Representative challenge in Boucherville excite you? Send your CV directly to André Perron at: andre.perron@randstad.ca.

Note: A referral bonus may be offered for any recommendation leading to a successful hire. Feel free to share this opportunity within your network!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.