Job Description
Industry : Financial Services
Position : Customer Service / Collections Representative
Salary : $22 - $24 per hour
Role Classification : Fully Remote
Language : Bilingual (English and French)
Contract Term : 6 Months + Required Qualifications :
Responsibilities :
Manage outgoing and incoming calls to resolve delinquent cases. Maintain telephone / email follow-up with clients. Complete administrative tasks associated with received calls.
Education :
College Diploma (DEC)
Experience :
At least one year of experience in a customer service role. Two to three years of experience in a role that requires interaction / negotiation with clients over the phone.
Competencies :
- Bilingual : Excellent oral and written communication skills in both English and French.
- Strong negotiation skills.
- Knowledge of the financial industry is a strong asset
Work Schedule :
- Day shift : Monday to Friday, 8 : 00 AM to 4 : 30 PM; and at least one day per week from 9 : 00 AM to 6 : 00 PM.
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