Ocean Import Coordinator

Randstad CanadaMont-Royal, Quebec, CA

1 day ago

Job type

Permanent

Full-time

Job description

Specializing in worldwide logistics, located in Montreal (Mount-Royal), currently seeking a Customer Service for the Ocean Department.

As an International Freight Customer Service Representative, you will play a key role in ensuring seamless communication between clients, vendors, and internal teams. You will be responsible for booking, tracking, documentation, and resolving customer inquiries. The ideal candidate must have a strong understanding of the freight forwarding industry, excellent customer service skills, and experience with CargoWise software.

Apply now!

[email protected]

Advantages

Great company working environment and culture
Permanent full time position Monday-Friday (flexible hours)
Competitive Salary depending on experience 50-60k
Work hard play hard team
Casual dress code
Room for advancement
Salary revisions
Insurances package, vacation package, flexible days off
Family-like culture

Responsibilities

Handle customer inquiries and provide timely, accurate information regarding international freight shipments.

Coordinate with internal departments (operations, customs, and rates) to ensure the smooth movement of freight.

Book, track, and manage shipments through the CargoWise system.

Prepare and review shipping documentation, including invoices, bills of lading, and customs documents.

Resolve any issues or discrepancies related to shipments, including delays, damages, or missing cargo.

Provide proactive updates to clients regarding the status of their shipments.

Maintain and update customer records within the CargoWise system.

Build and maintain strong relationships with customers, vendors, and service providers.

Ensure compliance with international shipping regulations, including customs requirements.

Qualifications

Minimum of 2-3 years of experience in international freight forwarding or logistics customer service.

Strong experience with CargoWise software (mandatory).

Excellent bi-lingual verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Knowledge of international shipping regulations, customs documentation, and freight procedures.

Ability to handle multiple tasks and prioritize effectively.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Summary

Focusing the Transport & Logistics industry, we are here to help you find the right job in this field. We invite you to reach out to Melissa Cumetti or Philippe Pilon :

514-695-3315

[email protected]

Add us on LinkedIn :

https : / / www.linkedin.com / in / melissa-cumetti-2ab401169 /

https : / / www.linkedin.com / in / philippepilon /

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.