Dynamics 365 Solutions Specialist

COMPANY DESCRIPTION :

JOB DESCRIPTION :

TASKS AND RESPONSIBILITIES :

• Serve as the internal technical expert for Microsoft Dynamics 365 CRM.
  
• Configure and customize CRM forms, workflows, dashboards, and business rules.
  
• Collaborate with stakeholders to translate business requirements into technical solutions.
  
• Manage integrations with ERP (Business Central), marketing tools, and analytics platforms.
  
• Maintain data accuracy and enforce governance standards across CRM.
  
• Develop low-code automations using Power Platform tools (Power Apps, Power Automate).
  
• Monitor system performance, scalability, and usability for end users.
  
• Document and maintain CRM change controls and lifecycle processes.
  
• Provide internal support and training to drive CRM adoption.
  
• Partner with cross-functional teams (Finance, Membership, Marketing) to align CRM functionality.
  

Profil

QUALIFICATIONS :

• DEC or Bachelor’s degree in Computer Science, Information Systems, or other relevant training
  
• Minimum 2 years' experience with Microsoft Dynamics 365 CRM configuration and Power Platform tools
  
• Proficiency in Power Apps, Power Automate, and Dataverse
  
• Working knowledge of integrations via REST APIs and Azure Logic Apps
  
• Familiarity with Power Fx and low code customization practices
  
• Microsoft Certified: Power Platform Developer Associate or Dynamics 365 Customer
  
• Engagement Functional Consultant Associate preferred
  
• Must be fluent in English (spoken & written)
  
• Strong cross functional collaboration and communication skills
  
• Ability to work independently while managing stakeholder input
  
• Resourceful, adaptable, and user focused in a dynamic environment
  
  

Informations contractuelles

WORK CONDITIONS :

ANY QUESTIONS ABOUT THIS ROLE?