Customer Service Agent - Remote

Do you have a passion for true customer service? Do you have an interest in the medical field? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!

Randstad is looking for Customer Service Agents to work for our client in the Medical Testing Industry. This is an ongoing contract. To find out more, read below.

Type: Ongoing contract
Hours: Full time with full availability between 8am - 8 pm Monday - Friday
Salary: $18.81
Location: Work from Home
Equipment provided
Room for growth and development

Advantages
- Competitive Salary $18.81 an hour
- Work from Home (Equipment provided)
- Room for growth and development with possible contract extension
- Gain experience in the medical testing field
- Family focused culture
- Excellent training program
- Supportive in a continuous learning environment

Responsibilities
- Provide exceptional client support on health testing policies and procedures
- Booking clients for testing appointments
- Assist clients with registration, obtaining results and technical issues
- Ensure personal KPIs are met through timely responses and resolution to customer inquiries, complaints, issues, escalations and incidents
- Resolve and escalate issues
- Adhere to policies and procedures
- Successfully work in a very fast paced and hectic environment
- Work independently and as a team player

Qualifications
- Mandatory 1 Year experience in a Call Centre environment
- Have exceptional communication skills
- Experience hitting KPI targets (Average hold time, quality assurance, call quality and monitoring targets)
- Have a secure and quiet work space at home with no interruptions
- Have a hard wired internet source and obtain a minimum of 15 MBPS Download speed and 10 MBPS Upload speed

Summary
This is an opportunity for a highly motivated and skilled Customer Service Representative. If you meet the qualifications and are eager to join a fantastic local company, apply immediately for prompt consideration.

1) Apply online
2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Customer Service Agent (Remote)- Mississauga"

**While we welcome all applications, please note that only those candidates selected for an interview will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.