Technical Account Manager

Job Description

We are seeking a customer-focused, technically strong Technical Account Manager (TAM) to serve as a trusted advisor to our customers across INNERGY and Microvellum. This role sits at the intersection of Customer Success, Support, and Product, ensuring customers successfully adopt, optimize, and scale their use of our platform.

The TAM owns the technical relationship post-sale, helping customers navigate complex workflows, integrations, and product capabilities while proactively identifying risks, opportunities, and solutions.

This is a hands-on role ideal for someone who enjoys problem-solving, translating technical concepts into business value, and partnering cross-functionally to drive strong customer outcomes.

This role will primarily support the Canadian territory and requires professional fluency in French to effectively support French-speaking customers. Periodic travel (primarily within Canada and occasionally to the U.S.) is expected to support customer relationships, onboarding, and key engagements.

Key Responsibilities

Customer Partnership & Technical Ownership

• Act as the primary technical point of contact for a portfolio of assigned customers.
• Build trusted relationships with customer technical stakeholders, administrators, and power users.
• Develop a deep understanding of customer environments, workflows, and success criteria.

Product Adoption & Optimization

Issue Management & Escalation

Cross-Functional Collaboration

Reporting & Continuous Improvement

Qualifications

Nice to Have

Additional Information

Accessibility & Work Environment

INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.