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Crisis Support Worker

Crisis Support Worker

Calian GroupThunder Bay, ON, Canada
30+ days ago
Job description

Job Title : Crisis Support Worker

Location : Thunder Bay, ON

Remote : No

Position Overview

Calian is currently building a team of Crisis Support Workers to support a 911 call centre for a public safety organization.

Responsibilities

  • Offer immediate de-escalation and support to those experiencing a mental health crisis
  • Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
  • Decrease the volume of non-emergent mental health-related calls
  • Reduce the use of public safety personnel for non-emergent responses when appropriate
  • Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.

Qualifications

  • Telephone crisis service delivery, preferably more than 2 years’ experience
  • Data entry and excel reporting experience
  • Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
  • Delivery of over the phone assessments and safety planning
  • Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
  • Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
  • Strong knowledge of appropriate mental health, addiction, problem gaming / gambling and other community resources for system navigation and referral
  • Critical thinking and problem-solving skills
  • Ability to effectively and efficiently navigate multiple computer systems
  • Ability to work well both independently and as part of a multi-disciplinary team.
  • Additional Requirements

  • You will be able to obtain a Provincial Security Clearance