Job Title : Crisis Support Worker
Location : Thunder Bay, ON
Remote : No
Position Overview
Calian is currently building a team of Crisis Support Workers to support a 911 call centre for a public safety organization.
Responsibilities
- Offer immediate de-escalation and support to those experiencing a mental health crisis
- Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
- Decrease the volume of non-emergent mental health-related calls
- Reduce the use of public safety personnel for non-emergent responses when appropriate
- Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.
Qualifications
Telephone crisis service delivery, preferably more than 2 years’ experienceData entry and excel reporting experienceExperience providing intensive brief intervention, crisis intervention and system navigation to clients over the phoneDelivery of over the phone assessments and safety planningDemonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisisAbility to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisisStrong knowledge of appropriate mental health, addiction, problem gaming / gambling and other community resources for system navigation and referralCritical thinking and problem-solving skillsAbility to effectively and efficiently navigate multiple computer systemsAbility to work well both independently and as part of a multi-disciplinary team.Additional Requirements
You will be able to obtain a Provincial Security Clearance