Computer Support Technician Desktop Analyst REVISED

Hours of Work : 33.75 hours per week Monday Friday. On-call duties during off hours may apply. Hours of work may be subject to the terms and conditions of variable hours of work program.

Salary Range : 21M Salary Grade 036 $36.31 - $45.61 (Hourly) $2451.10 - $3078.70 (Bi-Weekly) $63972.67 - $80355.18 (Annually)

General :

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application.
• Please note that the option to work remotely is not available at this time.
• Applicants may be tested.
• As part of your pre-hire screening you will be required to complete and Enhanced Security Clearance. Should accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances exigent or otherwise as required by Human Resources Division.

Applicants who have completed post secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS) or another recognized Canadian credential evaluation service. For a list of designated evaluators please visit the Alliance of Credential Evaluation Services of Canada Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicants educational qualifications.

The Province of Alberta is a party to the federal Agreement on Internal Trade the Trade Investment and Labour Mobility Agreement with British Columbia and the New West Partnership with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the provinces. Applicants may obtain information regarding recognition of extra-provincial credentials at .

HR Technician : CS

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This posting is for two (2) Temporary Full-Time positions that may continue until March 1 2027

The Edmonton Police Service (EPS) provides essential services to our community. The EPS requires two (2) talented and skilled Full-Time Desktop Analysts to join our team to ensure the reliability and functionality of our end point computer systems in the public safety environment.

The Desktop Analyst would be responsible for providing on-site technical support and maintaining the end-user computing environment within the organization. This includes installing diagnosing repairing and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem issues in person by remote tools by telephone or via chat in a timely and accurate fashion and provide end-user assistance where required.

The successful candidate will exercise a strong level of technical and customer service skills to perform the following duties :

• Provide deskside support for end-users including hardware and software troubleshooting and problem resolution.
• Install configure move and maintain Windows-based workstations and related hardware.
• Accurately document instances of equipment failure repair installation removal and record equipment information that are sent to repair depots for warranty repair.
• As part of the yearly lifecycle program perform hardware upgrades and maintenance as needed.
• Receive and respond to incoming calls service desk tickets email or chat regarding equipment incidents.
• Collaborate with team members to manage and troubleshoot Microsoft M365 applications including Microsoft Office Exchange SharePoint and Teams.
• Perform onsite analysis diagnosis and resolution of simple and more complex computer problems for end users and recommend and implement corrective solutions including offsite repair for remote users as needed.
• Record track and document the service desk incident-solving process including all successful and unsuccessful decisions made and actions taken through to final resolution.
• Deploy software using distribution tools or manually as required by end users.
• Ensure the security and compliance of all computer systems within the organization.
• Research solutions through internal and external knowledgebase as needed.
• Collaborate with higher Tier level support analysts to ensure efficient operation of the organizations end-user computing environment.
• Participate in IT projects as required.
• Liaise with third-party support and equipment vendors as needed.
• Develop help sheets and FAQ lists for end users.
• Contribute to technician knowledgebase by creating support documents as needed.
• Participate in on-call rotation schedule to provide support outside of regular business hours.
• Other related duties as required.

Required Experience :

IC

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 2451 - 3078