Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Service Case Manager, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing :

• Participate in cases that proceed to treatment
• Monitor each case and proactively advise Service Providers about approaching deadlines and deliverables
• Review Service Provider progress updates and other documentation; escalate any concerns about content to Clinical Manager
• Provide regular updates to the employer, union and insurer
• Coordinate referrals to inpatient / outpatient treatment and monitor compliance throughout the programming
• Research and screen alternate inpatient / outpatient treatment options
• Follow specific protocols for non-negative test results and support customers through the relapse process
• Maintain direct client contact to ensure client / work is complying with the treatment plan
• Prepare client progress reports
• Maintain client electronic files and applicable trackers
• Complete and submit billing for customers / clinicians
• Attend team meetings and provide backup coverage for co-workers as required

What we’re looking for :

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities / expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.