Claims Learning Consultant

Language : English is required, French is an asset

Additional Information : This / these role(s) is / are currently vacant.

The Opportunity :

We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients.

As the Claims Learning Consultant, you will partner with respective business counterparts to provide effective learning advisory and solutions that meet business and learner needs. You will conduct performance consulting and needs analysis, lead advisory efforts, and oversee the claims discipline learning portfolio, including prioritization of learning efforts and solutions. Through collaboration with business partners, you will bring our client service philosophies to life through execution of the Claims training strategy.

How you will create impact :

• Building relationships with each stakeholder group to determine learning and development needs through information gathering, assessment and analysis and recommend learning solutions.
• Lead the content creation analysis, providing direction on collaboration tools and partnering with content experts to ensure information is accurate and up-to-date.
• Partnering with stakeholders on the design integration of information sharing systems, managing change risks and responding to escalated issues.
• Maintaining a strong level of knowledge and understanding of the needs of the business (short and long-term objectives and goals) to align learning solutions to meet these needs.
• Acting as a project manager for adaptable teams and assist subject matter experts on the design, development and delivery of training and content solutions.
• Developing tools and processes to assess learning effectiveness and business impact, including structuring the evaluation of programs, monitoring results and making recommendations for continuous improvement.
• Partnering with leaders and stakeholders to ensure successful transfer of learning, including assessing individual progress and leveraging reinforcement tactics.
• Ensuring responsive, agile execution of training goals through collaboration with team members, project teams and participation in community of practice network.
• Supporting and monitoring the evaluation of the effectiveness of the training programs and delivery.

How you will succeed :

To join our team :

What you need to know :

What's in it for you?

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