Bilingual Customer Service Agent
At Kruger Products we have a shared vision for greatness. We manufacture some of North America’s most popular tissue brands - Cashmere, Purex, Scotties’, SpongeTowels, Bonterra, White Cloud, as well as products for use away from home.
We are leaders in our industry, leaders in our communities, and leaders in sustainability. Our headquarters is in Mississauga, ON, and we proudly have nearly 2,700 employees spread across manufacturing plants in Quebec, British Columbia, Ontario, and Tennessee.
WHAT YOU WILL DO
The Bilingual Customer Service Agent will be the face of our organization to our customers and work with a winning team! We are proud to be recognized as the #1 vendor in the Core Benchmark Set of the 2023 Advantage Report for the 10th time in the last 11 years.
In this role, you will :
- Respond to customer inquiries through e-mail and over the phone
- Ensure orders are created properly by :
- analyzing and verifying for accuracy
- product availability and order prices
- determining point of shipment based on customer’s region and product quantities
- assigning delivery dates to customers
- Work with our carrier partners to review customer inquiries and delivery status
- Collaborate with our sales and distribution teams to ensure that customer orders are on time and accurately fulfilled
WHAT YOU WILL BRING
- Excellent French and English communication skills (both oral and written)
- Focused on Customer Service excellence
- Ability to multi-task in a fast-paced environment
- Be solutions focused and think critically
- Proficient in Microsoft Office Suite
- Team oriented and self sufficient
WHAT’S IN IT FOR YOU
Our mission is to make everyday life more comfortable. Together we bring this mission to life. As an ever-evolving business, there are always exciting new challenges, diverse career paths, and opportunities to innovate.
Be part of a recognized employer Greater Toronto Top Employer since 2013, Deloitte’s Best Managed Companies since 2018, and Forbes Best Employers in Canada .
Join Kruger Products and Expect to do Something Great.
We thank all applicants for their interest in Kruger Products; only candidates selected for an interview will be contacted.
Kruger Products is an equal opportunity employer and encourages applications from all qualified individuals. Accommodation will be provided in all parts of the hiring process as required under KP’s Accessibility Policy and Multi-Year Accessibility Plan - 1.
04.33. Applicants need to make their needs known in advance.
LI-Hybrid
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