IT Support Specialist

Are you a “foodie” and love cookies, muffins and pancakes?

Are you are looking for a company where we place high value on teamwork, collaboration, innovation?

Are you looking to gain experience and grow your career with a successful international company?

If you are looking to do the best work of your career, be a part of an extraordinary company and have a passion for what we do, we want to hear from you!

Cerelia Bakery Canada (Formerly English Bay Batter) is currently looking to add some awesome new team members to our facility in Mississauga, ON. About Cerelia Bakery Canada: We develop and produce exceptionally high-quality products including: Fresh & frozen cookie dough and muffin batter in pre-portion sizes and scoop and bake pails for the foodservice industry as well as in-store bakeries of North American grocery, mass and club stores.

Our baked gourmet cookies and muffins are produced for distribution through multiple channels, including quick service restaurants.

Refrigerated products including cookie, pastry and biscuit dough sold to North American Grocery Stores in a variety of formats including canister, chub, break-and-bake and place-and-bake.

Our Research and Development is on-going, aimed at introducing new and exciting products to complement our delectable bakery lines.

We are an aggressive, flexible company dedicated to providing quality products that satisfy customer needs and marketplace demands.

Most importantly, we are GROWING .

As we grow, our team members grow with us!

THE ROLE: The IT Support Specialist will provide technical support to internal and remote users, prioritizing and escalating helpdesk requests based on how critical they are to our business processes.

In addition to troubleshooting network and hardware issues, you will configure new software and oversee application updates.

Essential Job Duties: Provide user level technical support for computers, printers, and various hardware items.

Provide user level technical support related to the system applications and other pertinent software applications.

Setup and maintain user accounts and mailboxes.

Assist with diagnosing and quickly resolving a wide range of Windows applications and networking problems to help minimize downtime.

Provide user level training on daily applications including but not limited to MS Office, related applications, and other basic computer related skills Assist with procurement, inventory, and implementation of new computer equipment and technologies.

Assist with monitoring printers, copiers, and fax machines to make sure they are working properly and receiving regular maintenance.

Assist with maintaining user access rights and logs for network access including onboarding of new employees and removal of inactive employees.

Assist in setup of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations.

Assist with technical documentation of systems and processes, including the creation and documentation of IT systems and networks.

Daily check various logs (backup, etc.) and fix/report any issues.

Work schedule includes on-call and after-hours support on a rotating schedule – weekend work may be required on occasion.

Performs the installation, repair and preventative maintenance of computers, Handheld devices, Zebra printers and related systems.

• Other duties assigned by the System administrator as required.

What you bring to the table: 1-2 years of experience in an Information Technology environment.

University degree, college diploma in any IT discipline or appropriate experience in lieu of Familiarity with the following platform/technologies: Networking, Active Directory, Hyper-V, Azure, Exchange, and Office 365 administration Experience and/or knowledge of various networking systems concepts including email, network security, network protocols, etc.

Relevant industry certifications would be considered an asset Strong facilitation, negotiation and issue resolution skills Excellent interpersonal and communication skills What you will receive in return: Annual base pay of between CAD$50K-$55K Fully Employer Paid Medical, Dental, Vision, and Life.

• 3 Weeks Paid Vacation 4 Paid Floater Days per year RRSP match Comprehensive training program, tailored to each individual - regardless if you're a food manufacturing veteran or new to the industry, we will ensure you receive the training you need to succeed.

Clean and safe production facility.

Friendly working environment.

Career advancement opportunities.

If you are eager and excited to work with a company driven by quality, commitment to excellence, and an awesome product, we want to hear from you!

Job Type: Full-time Powered by JazzHR